Linda
BUYER BEWARE!
BUYER BEWARE!! 0 stars for this company! I ordered and paid for a blanket and they sent a necklace. They refused to provide me a postage paid label to return the necklace. Initially, they said if I paid them more money, they’d send the blanket. I refused. They then said they would send the blanket I ordered only if I provided them with a 5 star rating on this platform. UNBELIEVABLE!! DO NOT ORDER FROM THESE PEOPLE!
Response from GiftagoFeb 5, 2024
Hi Linda, We appreciate your feedback and would like to address the concerns you've raised. Upon reviewing your order, it appears that you ordered a necklace, not a blanket. Our records indicate that the item shipped matches the product you selected during the ordering process. To provide clarity, please review your order confirmation and any related emails for verification. We understand that mistakes can happen, and we strive to rectify any issues promptly. However, it is crucial to ensure the accuracy of your order details during the checkout process to avoid any discrepancies. Regarding the return label, we apologize if there was any confusion. As standard practice, we provide return labels for items that were shipped incorrectly or arrived damaged. In this case, since the shipped item aligns with your order, the return label is not automatically generated. We take customer feedback seriously and never intend to inconvenience our valued customers. If you have any further concerns or questions, please feel free to reach out, and we will do our best to assist you. Thank you for your understanding. Best regards, Customer Support Team.




