GiftagoReviews of giftago.co

Response from GiftagoMay 7, 2024

Dear Customer, We apologize for any inconvenience caused by your recent order. Regarding the spots on the blanket, we would like to clarify that they are intentional design elements and not stains or dirt. We have sent an email to the address associated with your order, providing more details and images to explain the design. Please check your inbox, including spam or promotions folders, for this email. If you have any further concerns, please contact our customer support team directly at [email protected]. Thank you for your understanding. Sincerely, Haley Customer Support Team

Response from GiftagoApr 15, 2024

Dear Cassandra, We are incredibly sorry to hear about the missing graduation blanket for your daughter and the frustration you've experienced with customer support. This is absolutely unacceptable, and we sincerely apologize that you haven't received your order, a replacement, or a refund. It's never our intention to take money without delivering, and we understand how stressful this situation must be, especially considering your daughter's graduation. We have reviewed your order and identified a discrepancy with the shipment. We've taken immediate action and sent you a separate email outlining the resolution. Please check your inbox for an email titled "Resolution for Order". This email details the steps we're taking to ensure you receive your daughter's graduation blanket as soon as possible. We are committed to resolving this issue and getting your order delivered to you. Please respond to the separate resolution email if you have any questions or require further assistance. Once again, we are deeply sorry for the disappointment and inconvenience caused. Sincerely, The Giftago Team

Response from GiftagoMar 11, 2024

Hi Frances Ford, We're happy to inform you that we've already rectified the spelling error on your personalized blanket. We understand how important it is to receive your item exactly as you envisioned it, and we sincerely apologize for the mistake. The good news is that we've initiated production of your replacement blanket with the correct spelling. You can expect it to be shipped out within 12 business days. Once it ships, you'll receive a separate email with tracking information so you can follow its journey to you. We appreciate your patience and understanding in this matter. In the meantime, if you have any questions, please don't hesitate to reply to this mesage.

Response from GiftagoMar 7, 2024

Dear Brian, We are incredibly sorry to inform you of a delay with your recent order. We understand you were expecting your order to arrive sooner, and we sincerely apologize for any inconvenience this may cause. We are currently working diligently with our shipping carrier to expedite your order. Based on the latest information, your package is now expected to be delivered on March 9, 2024. We know how frustrating it can be to wait longer than expected for a purchase. We value your business and take full responsibility for this delay. We are actively working with our carrier to ensure your order gets delivered as soon as possible. You can expect to receive a notification with tracking information once your package ships. In the meantime, please don't hesitate to reach out if you have any questions or concerns. We appreciate your patience and understanding. Sincerely, The Giftago Team.