GiftagoReviews of giftago.co

Response from GiftagoAug 24, 2022

Dear Maria Chapman, We are so sorry for keeping you waiting. Regarding your concern, I would like to explain that the normal order processing time is typically 3-5 business days since the keychain is customized, not mass-produced. Once your order is shipped, you will get a tracking number to follow your order status. The estimated shipping time is between 7 to 10 business days. Kindly note that some factors (Holidays, weather, etc.) might affect the delivery time. There was an order confirmation email was sent to you right after you made the order to infom you about the order details as well as the estimated shipping time. We are so sorry if this email was not gone throught to you. A new one has been processed to resend to you, kindly check your email to look for the new one. I truly hope the information would help. Feel free to reply to this email if there's anything else we can help, we're always happy to assist. If you need any assistance, feel free to contact me. Regards, Customer Support Team.

Response from GiftagoAug 24, 2022

Hi Kyle Graebert, We are so sorry for your unsatisfactory experienence with the delivered item. We understand that the your name's wife was misprinted on the metal sign. However, the root of the issue is that you noted the name wrongly when checking out. Please understand that all orders are processed automatically based on the information customers left when checking out and we are not permissed to modify the order information without the customer's request. In fact, An order confirmtion email with the order details was sent to you right after you made the order for your examination. However, you had not made any request to change the order information before the order was shipped out so the metal sign was printed based on the original information you noted. Our customer support representative contacted you regarding the compensation we can offer you. Please understand that we can not issue a full refund or a new replacement in this case since the order was processed correctly. All our offers are aimed to support you and help you to have a new item at a more affordable price. For further information on our refund and replacement policy, you can visit the link below: https://giftago.co/pages/refund-policy Thanks for your understanding. If you have any questions, feel free to contact us again. Regards,

Response from GiftagoAug 9, 2022

Dear Carmen Cordova, We are so sorry for your unsatsfactory experience with the order. Our CS agent contacted you regarding the issue with the replacement item. Kindly check the email from us and let us know your thoughts on the solution that we suggested. Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoJul 20, 2022

Dear Katie Hoyas, We are so sorry for keeping you waiting. ​The late shipment of your order has been reported to the shipping carrier. Please keep calm and allow us a few more times to resolve the issue. We will be back to update you on the result soon. ​ If you have any questions, feel free to contact us again. Regards,

Response from GiftagoJul 20, 2022

Dear Gene Autrey, We are so sorry for this inconeneince. Currently, your order is still being in processing stage, which follow the processing time declared on the product page at https://giftago.co/products/infinity-couples-monogram-metal-sign? Please keep calm and allow us a few more time to produce your product. It might take longer than the usual products you bought since our products are customized, not mass- produced. Surely, we will get back and update you on the tracking number of the order soon. If you have any questions, feel free to contact us again at [email protected] Regards,

Response from GiftagoJul 20, 2022

Dear Abella Brick, We are so sorry for your unsatisfactory experience with the delivered item. Our customer support representive contacted you by your order email but we have not recieved your response yet. Could you please check it out and get back to us via our support email [email protected] so that we can take further steps to support you better? Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoJul 1, 2022

Dear Jacqueline Piskor, First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. Could you please send some pictures of the delivered sign to our customer support email: [email protected] so that we can check them out and issue an appropriate compensation for you? In fact, we should have been the one to initiate contact with you first, but we were unable to find any order information based on the information you are providing. We are so sorry about that. Once again, we are truly sorry. It is hopeful that you can provide us with more information related to the order so that we can give you better support. Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoJun 28, 2022

Dear Paige Jernigan We are so sorry for your unsatisfactory experience with the shipping service. Your feedback was noted for improvements in updating the order shipping status to customers in the future. We will try our best to reduce the waiting time for an active tracking link. Your sharing is greatly appreciated. According to the tracking system, your order was delivered before Father's Day on June 17, 2022. You can visit the tracking link below for further information: https://webtrack.dhlglobalmail.com/orders/33872205305707063/details/420721609374810912400358221632 Please get back to us at: [email protected] and let us know whether the package arrived on the correct date shown in the tracking link so that we can have feedback to the shipping carrier. Thanks for your attention and we look forward to hearing from you soon.