GiftagoReviews of giftago.co

Response from GiftagoSep 13, 2022

Hi Crystal. First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. We tried to search for the order you might had on our order but there was no one recored under your name. In order that we can support you better, could you please send us your order number or the transaction ID to our customer support email: [email protected] ? Once again, we are truly sorry. It is hopeful that you can provide us with order information so that we can give you a better support in the near future. Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoSep 13, 2022

Dear Maddie, First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration in this situation. Could you please check our new email in which we proposed the solution? We are looking forward to your reply so we can send you the best compensation and give you a better experience this time. Once again, we are truly sorry. Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoSep 8, 2022

Dear Anne, Please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concerns and earn your continued trust. It would be really appreciated if you can send photos of the item received and additional details regarding your experience to our email: [email protected] with title as "Trustpilot_OrderID" so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thanks for your cooperation and we look forward to hearing from you soon. Regards,

Response from GiftagoSep 8, 2022

Dear Shawn, Please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concerns and earn your continued trust. It would be really appreciated if you can send photos of the item received and additional details regarding your experience to our email: [email protected] with title as "Trustpilot_OrderID" so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thanks for your cooperation and we look forward to hearing from you soon. Regards,

Response from GiftagoSep 8, 2022

Dear Oma Singh, We are so sorry for your unsatisfactory experience with the delivered keychain. As we confirmed with you via customer support email, a new replacement item is being processed to compensate you. Please rest assured that the issue root was detected by our Production Team and we already changed our technique to print the picture to the keychain securely. Our customer support staff will be back to update you on the tracking number of the new package soon. If you have any questions, feel free to contact us again at [email protected]. Regards,

Response from GiftagoSep 8, 2022

Dear Marita Davis, We are so sorry for the late shipment. We already feedbacked the issue to the shipping carrier and they promised that the situation will be improved. Once again, we are so sorry for your unsatisfactory experience with the shipping serivce. According to the tracking system of the shipping carrier, the package arrived at your address on September 6, 2022. Please visit the link below for further information: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490314027927245515 Could you please let us know your experience with the delivered item? Your sharing is so valuable for us to improve our business operation as well the customer service in order to bring our valued customers happier and more satisfying experiences. We look forward to hearing from you soon. Regards, Customer Support Team

Response from GiftagoSep 8, 2022

Hi Rita Aldokhi, We are so sorry for the late shipment. We already feedbacked the issue to the shipping carrier and they promised that the situation will be improved. Once again, we are so sorry for your unsatisfactory experience with the shipping serivce. According to the tracking system of the shipping carrier, the package arrived at your address on September 7, 2022. Please visit the link below for further information: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9214490289730309067142 Could you please let us know your experience with the delivered item? Your sharing is so valuable for us to improve our business operation as well the customer service in order to bring our valued customers happier and more satisfying experiences. We look forward to hearing from you soon. Regards, Customer Support Team