GiftagoReviews of giftago.co

Response from GiftagoNov 15, 2022

First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. Please be assured that your order has been placed successfully. There might have been a glitch in the mailing system so the Confirmation email was not successfully sent to your account. We're truly sorry for this inconvenience. We have just resent the confirmation to your email and also another following email to support you further, could you please double-check the mailbox? Once again, we are truly sorry. Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoNov 16, 2022

Dear Val, First, we want to send you our profound apology for all inconveniences you might encounter when placing the order. We understand your frustration and anger in this situation. We tried to search for the communication with you on our customer support record but there was no one under your name. In order that we can offer you better compensation, could you please send us a new message to our email support: [email protected]? Once again, we are truly sorry. It is hopeful that you can give us one more opportunity to communicate with you so that we can give you better support. Thanks for your attention and we look forward to hearing from you soon.

Response from GiftagoNov 15, 2022

Hi Justin, We are so sorry for your unsatisfactory experience with the shipping service. We will try our best to reduce the waiting time for an active tracking link. As per checking, your tracking has had new updates recently. It seems that the order has arrived at the USPS facility. We have reached out to your by email to assist you further with the delivery. Could you please double-check your email? Your sharing is greatly appreciated. I hope to hear back form you soon. Regards,

Response from GiftagoNov 1, 2022

Dear Keron, We are so sorry for your unsatisfactory experience with the shipping service. Your sharing is greatly appreciated. Although the order was handed over to the Carrier on time, we still failed to deliver it fast for you. Our customer support agent is taking care of your case with the highest priority. Please allow us to contact you again via email so we can assist you better and send you the best solution there. Again, we are sincerely sorry for the belated delivery. Regards,

Response from GiftagoOct 20, 2022

Dear Tera, First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. Since we were able to locate your order, we have reached back via email, could you please check the mailbox? The wrong delivery issue is completely our mistake, and can be resolved with our assistance. Once again, we are truly sorry. Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoSep 30, 2022

Hi Olivia. Thank you for your feedback, we are truly sorry about this. We understand your frustration and anger in this situation. We have received your email, along with the order information, and have sent you a reply with solution for the issue. Could you please double-check your mailbox? You can rest assured that our team will take full responsibility for any mistake with the package. Thanks for your cooperation and we look forward to hearing from you soon. Regards,

Response from GiftagoSep 13, 2022

Dear Craig. First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. Since we can not locate any conversation from you in our system, could you please send some pictures of the delivered sign to our customer support email: [email protected] so that we can check them out and issue an appropriate compensation for you? In fact, we should have been the one to initiate contact with you first, but we were unable to find any order information based on the information you are providing. We are so sorry about that. Once again, we are truly sorry. It is hopeful that you can provide us with more information related to the order so that we can give you better support. Thanks for your attention and we look forward to hearing from you soon. Regards,

Response from GiftagoSep 13, 2022

Dear Megan, We're terribly sorry about the experience you had. Please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concern. It would be really appreciated if you can send photos of the item received and additional details regarding your experience to our email: [email protected] using the email you placed the order with, so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thanks for your cooperation and we look forward to hearing from you soon. Regards,