GiftagoReviews of giftago.co

Response from GiftagoMay 2, 2023

Hi Matt, we are truly sorry for this mistake. We have already shipped the correct item out to you, the tracking link has been sent to your email address. Please feel sure that we will keep our eyes on the replacement to make sure it will be delivered in time for Mother's Day. Thank you.

Response from GiftagoMay 2, 2023

Hi Jim, we are truly sorry for this inconvenience. I looked up the status of your order on our system. The tracking information indicated that your package was delivered at the front door or porch at 2:54 pm on April 28, 2023. If you have not received your order, please kindly assist me by checking your house camera and asking your family and neighbors if they have received it on your behalf. We have sent an email to your email address jim******@gmail.com, please kindly help me check your inbox. Please rest assured that we will provide you with the appropriate compensation. Thank you.

Response from GiftagoApr 11, 2023

Hi Leila, thank you for contacting me for support and I apologize for any inconvenience that might have caused you. I looked up the status of your order on our system and the tracking information indicated that your package was delivered in or at the mailbox at 9:57 am on March 29, 2023 in BARBOURSVILLE, WV 25504. You can track the shipping schedule of your order using this link: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=92144903245036910026408349. I sent you an email; could you perhaps examine it so I can continue to support you? Thank you for your kind patience and understanding.

Response from GiftagoApr 11, 2023

Hi Michelle, I am Haley from Giftago’s Customer Support Team. Thank you for being our valued customer. In response to your worry, please kindly take off the thin plastic film from the ornaments. The ornaments were plainly printed on both sides, but we added a plastic covering to the right side to prevent scratching. You could use tweezers to peel the film easier. If you need any assistance, please feel free to contact me. I will do my best to help you. Best regards, Haley Customer Support Team.

Response from GiftagoFeb 17, 2023

Dear Matthew, Please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concerns and earn your continued trust. It would be really appreciated if you can send photos of the item received and additional details regarding your experience to our email: [email protected] so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thanks for your cooperation and we look forward to hearing from you soon. Regards,

Response from GiftagoFeb 17, 2023

Hi there, Please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concerns and earn your continued trust. It would be really appreciated if you can send photos of the item received and additional details regarding your experience to our email: [email protected] so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thanks for your cooperation and we look forward to hearing from you soon. Regards,

Response from GiftagoFeb 17, 2023

Hi Chris. We are so sorry for your unsatisfactory experience with the shipping service. We totally understand that our overloaded amounts of orders in last month have caused much frustration for our customer, which is definitely our fault. We will try our best to reduce the waiting time for an active tracking link. Your sharing is greatly appreciated. We hope to have a chance to compensate as much as we can. Since your information is protected with Trustpilot, could you please email send a message to our customer support email: [email protected] so we could locate your order and assist you better in this situation? Thank you for your support. Regards,

Response from GiftagoJan 10, 2023

Hi Kathy, We are so sorry for your unsatisfactory experience with the shipping and the delivered item. About the Origin of the item, allow us to explain that we have several factories in US and China. Depending on the orders, we will have them processed at a certain location. Of course, Quality needs to be always at its best no matter where it comes from. However, it's totally our fault that you did not get the shopping experience you deserved, so please allow us to reach out via email to assist you more. Could you please send some pictures of the delivered items to our customer support email: [email protected] so that we can check them out and issue an appropriate compensation for you? In fact, we should have been the ones to initiate contact with you first, but we were unable to find any order information based on the information you are providing. We are so sorry about that. Your feedback is truly appreciated and we promised to improve the service for our beloved customers. Thank you so much!