GiftagoReviews of giftago.co

Response from GiftagoJun 6, 2023

Hi Savanah, on behalf of my team, I am really sorry for this unsatisfied experience you had while placing the order with us. However, since the correct item in your order was delivered, I am really sorry that I can only offer you the resolution sent in my email. Please kindly help me check the inbox and respond, thank you very much.

Response from GiftagoMay 26, 2023

Hi Mefuki, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. Could you please send some pictures of the delivered tumbler to our customer support email: support@giftago so that we can check them out and issue an appropriate compensation for you? In fact, we should have been the one to initiate contact with you first, but we were unable to find any order information based on the information you are providing. We are so sorry about that. Once again, we are truly sorry. Please feel sure that if the delivered item is defective, we will send you a replacement immediately.

Response from GiftagoMay 24, 2023

Hi Gina, on behalf of our team, I am truly sorry for the unsatisfactory experience you had while placing the order on our website. However, since our system recorded that you choose size Large for your hoodie, we fulfilled and sent you the hoodie in the correct size you selected. It is really sorry but our policy does not allow me to offer a full refund or a replacement for you in this case. Besides, if the tumbler was defective, please kindly send me a picture of evidence, I will examine this problem and resolve it for you.

Response from GiftagoMay 18, 2023

Hi Dale, I'm really sorry for sending you the wrong tracking number. The correct tracking number has been sent to your phone number, your order is estimated to be delivered on May 20. Your feedback was noted for improvements in updating the order shipping status to customers in the future. We will try our best to reduce the waiting time for an active tracking link. Your sharing is greatly appreciated.

Response from GiftagoMay 18, 2023

We are so sorry for your unsatisfactory experience with the shipping service. Your feedback was noted for improvements in updating the order shipping status to customers in the future. Your order will be delivered before May 24. We will try our best to reduce the waiting time for an active tracking link. Your sharing is greatly appreciated.

Response from GiftagoMay 14, 2023

Hi Corinne, I'm really sorry for this unsatisfied experience. As I checked, the T-shirt is precisely how you customized it to be. Perhaps you didn't realize that "'s garden" was already written on the shirt when you added the entire title. I realize that this error can change the meaning of the T-shirt so I sent an email to your email address corinne.diorio****@gmail.com, please kindly help me check your inbox, thank you.

Response from GiftagoMay 11, 2023

Please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concerns and earn your continued trust. I just send an email to your email address ladensackr****@gmail.com, it would be really appreciated if you can reply to that email and send us a picture of the incorrect item so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thank you and we are looking forward to hearing from you soon.

Response from GiftagoMay 2, 2023

Hi Casey, we are truly sorry for this late delivery. We have sent an email to your email address caseystiltner******@icloud.com, please kindly help us check your inbox. Please rest assured that we will provide you with the appropriate compensation.