Alexsandro L.
I bought a jacket from their website
I bought a jacket from their website. The website showed all the sizes available, and I ordered a size L. Because it was an online purchase, I trusted that the sizing information was accurate. However, when the jacket arrived, the size L fit more like a size S. I contacted them regarding a return or exchange, but the person responsible for handling returns has made the whole process very difficult and acted as if I was lying about the sizing issue. Why would I complain if the jacket fit properly? I am complaining because it does not fit. I do not recommend buying from this company. They clearly do not care whether the customer is happy or not after the sale. The after-sales communication has been terrible and very disappointing.
Response from GifnestbuysMay 28, 2026
We’re sorry that your experience does not meet your expectations. We appreciate all critiques which greatly assist in our commitment to constant improvement. The product you ordered was a made-to-order product and it needs more time than usual. The shipping time is noticed on our website and hope for your reference to this information for the most convenient. By the way, any requested information in resolving the problem you got with your order, our staff from [email protected] or [email protected] has contacted you again to give a more detailed explanation Please kindly help us check your email including the spam box. Thank you so much for your time and we sincerely apologize for any inconvenience caused you.