Giant VapesReviews of giantvapes.com

They have gone above and beyond to make sure I got the products I wanted and had a good experience! And actually they accidentally sent me a couple extra bottles, I let them know because I felt bad and wanted to pay for them and they just told me to keep them! Their customer service is top-notch! I was having trouble finding the product that I needed and they got it figured out and got it on the website for me! I mean truly just start to finish It was a great experience and I will always order from giant vapes!! I suggest you do to!

Ordered over $200 worth of product 2 months ago. Company used a not well known company for delivery of product (Sendle) which took about 2 weeks before they attempted to deliver. Was notified a month later thst package can't be delivered. Company made me reach out to the delivery company instead of them to try and handle the situation. Delivery company not able to work with me to try and get my package delivered then told me to reach back to Giant Vapes for status of package after they lost the package. Giant Vapes then comes up with other reasons why they cant assist and tells me I need to reach out to another company for claims after telling me that my package had protection through (Routes). After contscting Routes, they said protection wasnt covered. Now Giant Vapes is saying the protection wasnt purchased and they cant do anything else along with even if they get the package returned to them if found, cant deliver to my location. Still today, no resolution, no refund, and no package. Instead just replies back to me stating they can't do anything for me or its out of their hands. They even tried telling me now im outside the 20 business days window to file a claim when its only been 5 days since I was notified by the delivery company that they lost the package (all emails exchanges are saved. Do they think i would just delete them? Especially with them trying to use another excuse or say something that didn't happen) I guess i had to learn the hard way of trusting websites to actually be able to deliver my product that I purchased.

First time customer of GiantVapes.com. My order was flagged and I was contacted via email. The sender, unnamed from Giant Vapes, stated my order wouldn’t be shipped to my mailing address as it was a PO Box. After explaining that was my mailing address and I was happy to ID verify or verify via ID.me, I offered alternative of giving me a full refund. (A subsequent email stated I was issued a refund that I have yet to receive.) The unnamed sender from Giant Vapes stated the issue is an adult signature. My response: a physical address does NOT mean an adult signature is obtained. I, as the named box holder of my PO Box, am 21+ and USPS has had signature service for many, many years. Many vape companies will charge up to $10 for a signature confirmation. The idea being an adult is signing off on receipt of products intended for 21+. However, Giant Vapes does not charge a signature fee. A signature wouldn’t be captured by the USPS postal service delivery agent. The argument from Giant Vapes is null.

If I could give 0 stars I would, phone numbers are bogus, customer service chat and email repeat same response…we sent what you ordered. No you didn’t. My photos clearly indicate you didn’t. I placed the first order for disposal vapes that were only pods and no notice that I need to buy the kit that included the battery. Placed a second order for the kit and received another pod. Useless pods without battery or ability to charge. Customer no service won’t consider a return or sending the kit I ordered. Not to mention they told me to go buy a charger at the dollar store! Also many of the pods are already opened and not sealed. My last resort is disputing with credit card company. First time and last time customer. DO NOT RECOMMEND!!!

This place is a scam and they ripped me off. I never received my order and they refuse to refund my money

TOTAL SCAM! REPORTED TO BBB. ABSOLUTE TRASH HUMAN BEINGS! DO NOT PURCHASE FROM THEM!!!

I wouldn't have given 1 star if I didn't have to, but I wanted to give my feedback on the worst possible vapes I've ever purchased l. OMG, end of life vapes or just empty defective trash that taste burnt, there's no flavor to these vapes but pure nastiness l.

I believe Giant Vapes is a scam. Years ago they were the go to for juice orders. My order shows no movement for over a week. I paid for route protection. They now say I have to wait for sendle to investigate, Sendle has terrible reviews as well. My order is $115 ordered on October 13th shipped on the 15th. It's October 30th. i should have received my package on the 22nd. All other companies I ordered from took less than 5 days to be delivered. Huff and puffers, element vape and alice extracts. All of those companies I placed orders days later and received my products already. Looks like I may have to dispute with my credit card company.