Lilly A.
I’ve been a loyal customer for years…
I’ve been a loyal customer for years and have spent a significant amount of money with this company, but the moment something went wrong, they made it clear that customer loyalty means absolutely nothing to them. My package was lost in transit through no fault of my own, and despite my long purchase history, they refused to make any exception or offer any meaningful assistance. Instead of standing behind a loyal customer, they hid behind policy and left me to deal with the problem myself. Good customer service isn’t just about taking orders—it’s about how you treat customers when something goes wrong. This company failed that test completely. There was no empathy, no willingness to help, and no effort to retain someone who has supported their business for years. If you’re considering ordering from this company, understand that once they have your money, you’re on your own if anything happens during shipping. Their policies appear to matter more than the people who keep them in business. After this experience, they’ve permanently lost a long-time customer. There are plenty of other businesses that actually value customer loyalty and are willing to stand behind the people who support them. I won’t be spending another dollar here, and I certainly can’t recommend that anyone else does either.