Giant FoodReviews of giantfood.com

Joined in the free ham promotion for Christmas, when I accumulated the correct number of points I had the certificate printed. I went in yesterday to find out that they are out of hams and will NOT be getting any more. The meat department suggested I get a frozen lasagna? Sure, merry Christmas welcome to my home, here's a frozen lasagna. Ridiculous!! I'll be taking my business somewhere else.

deli department- anyone else notice when you need food from the deli the associates act like they’re just so inconvenienced to have to help you? every time I go to this store this is my experience. the last time was with a woman that had eyelashes that looked like caterpillars and red clown lipstick. Didn’t even know the items she was supposed to be in charge of. Anywho, I politely said sorry to bother you and moved on with my day. Won’t be going back to this store.

I went to the Giant on Centerville Road Lancaster. Every year i order a large chocolate chip cookie cake for my son’s birthday and it has always been amazing. But this time was a different story. The cake was so hard and I believe it was the 1st time the person ever decorated a cake! I was so embarrassed to serve the cake. The cake decorator then put the cookie cake in a huge sheet cake box and the cake was sliding all over the place.

i used the app to fill a order for delivery....took me almost an hour to pick out the things i needed, i am vegan, selections are slim. i was ready to check out, when i was prompted to sign in. so i signed in. the app emptied my cart....this is the only app that i use that did this.. please fix this. Giant may have lost a lot of orders this way, because i don't feel like doing this again.

I went you your Giant Food Location in Derwood Md today and checked out at 5:48pm, per the receipt. Due the self check out process one of the items that I rung up was a different price then when I checked the price using the Giant app. The item was sitting on the shelf near the utensils in the baking isle above a tag that showed a price of $2.06, but on review was for a measuring cup. I didn't see another item anywhere in that area to find a price. So I used the price checking option on the app, and whats shown a price of $4.22. The item was a strainer that was made out of metal screen and back plastic, and there was simmilar strainers but smaller in a set for sell for around $5.50 so the price the app gave stemmed approrate in comparison. But when I went to pay a different prince of $6.62 was what it rang up as with a sale price of $6.02. I asked for help and the associate who came to help didn’t know what to do so she proceeded to get a manager I assume. At that time the manager approached me and I showed him the price that came up on the app and he advised me that my choices were to either pay the price that it rang up at or he could take it off order. He did ask me something so you were asking me to do what and I said match the price by reducing it to $4.22. The reason I was so adamant about this was because I had used $6.00 of my Giant rewards to be able to purchase this along with another item that was $2.99. unfortunately I was on an addition to pay the $6.02 amount that the representative had advisory is my only option so I had to have him remove it from my order. Which then forced me to use that giant grocery reward on food items that recovered by my EBT card. Which I find unacceptable. I went to great links to ensure that this would not be a problem I'm gonna make sure I had the proper amount of money checked the price and even cash in my rewards so that I would not have any issues then I get to the register ring everything up and I have an issue because your app is faulty or your customer service is bad and also your employees can't put products back where they belong to customers know the actual price when they pick them up. Due to all this I was embarrassed I got my benefits of rewards improperly used and I was punished repeatedly. I also felt that customer service representative that helped me was very dismissive very rude and condescending. I'm not sure if it was a manager he was a Caucasian man probably in his 30s with brown hair middle size in had a chip on his shoulder. If you were looking for somewhere where you disrespected treat like crap and no one cares this is real. As a whole Giant Food has gone down Hill dramatically and they need help because they have poor customer service poor quality of food and poor choices. You would think the one thing they could get right would be customer support or Customer Service because regardless of what's going on we are the bread and butter not the bread and butter

Deep Concerns About Customer Service at 6223 Baltimore National Pike I am writing to express my deep disappointment and growing frustration with the decline in customer service at your Rolling Road store, particularly in the bakery and pharmacy departments. As a loyal customer for over 35 years, I find myself at a complete loss as to what has happened to the store that was once a pleasant, welcoming, and service-oriented environment. Over the decades, I have always chosen Giant because of the courteous staff and the high standards of service. Unfortunately, that is no longer the case. In recent months, my shopping experience has consistently been marked by inattentiveness, indifference, and in some cases, outright rudeness. It now feels like I am a burden when I ask for help, rather than a valued customer. The bakery department has become especially disappointing. There is rarely a manager available to answer questions or address concerns, and staff in the area often appear unmotivated or disengaged. On several occasions, I have asked for assistance only to be met with blank stares, shrugged shoulders, or the frustrating phrase, "I don't know." This is unacceptable, especially in a department that relies heavily on customer interaction and customization. Equally troubling is that when I have attempted to escalate these concerns, the store manager has been repeatedly "unavailable," often reportedly stuck in the office and unable to assist. This suggests not only a lack of management presence on the floor but also a serious gap in leadership and accountability. Giant has been a part of my family's shopping routine for decades, but if this level of service continues, I may have to seriously reconsider my loyalty. I am urging you to take this matter seriously and to investigate what has led to the deterioration of service at this store. I hope to see positive changes soon, not only for my sake but for the many other long-time customers who, like me, still want to believe in the Giant brand.

They keep deadnaming me on purpose. Harass random people via email all the time. Seriously screwed up company. ~ Polly Yazmine Weyer

Employee standing at customer service at 8:15 pm would not give rain check cause it was closed, said rudely. Heavy advertising on well priced items that are not in stock and no way to get them. Nice trick. Any wonder you get one and half stars?Trying to be smart about shopping for family these days and have avoided Giant now I remember why.