Giant FoodReviews of giantfood.com

So, my Cardiologist is adjusting me to a new medication. They wanted me to double the dose, and monitor that my pressure doesn't go too low. Needed another refill, so put that in as well. Get home to load my dispenser and notice my old medication is in a new pill shape. Then I open the other--AND THE PILLS ARE IDENTICAL! They had given me the new medication in the bottle for a totally different med. Had i not noticed, I would have been taking three-times the dose. Their response? "Sorry. Have a nice day. "

I shop Giant regularly because it's close to home but now I'm traveling further for other supermarkets. Their fruits are the worst..they must freeze them or? They are tasteless...I no longer purchase any fruit or veggies there. They also are inconsistent with product brands.. I can buy the same product for a few weeks then they no longer have the brand at all or it will appear again a few months later for a short period of time..we are talking well known brand products...what's up with that? The only 2 things I found I actually like is their premium brand paper towels and their online ordering service from their app. That app I do find convenient but other stores are now doing the same as far as ordering on an app and picking it up curbside.

Worst customer service ever looking for a product couldn’t find it anywhere so I went to customer service ask them where it was. All they could tell me was it was in the organic section could not tell me what aisle it was in. That was it I went back couldn’t find it with back up to get help. Nobody can help me and this is why I shop at Wegmans if I ask for help at Wegmans, they not only tell me the aisle which side it’s on they will walk me there and show it to me.

Visited Giant in DC on 4/14/26. Bought 2 York Peppermints on closeout at what should have been 50% off of $ 7.69. When I returned home, I noted that I had been charged $ 6.69 @, intead of the correct price of $ 3.85. Returned to the store on 4/17/26 with the two purchases and my receipt. Was told by 'customer service' (?) that, a) I should have come back the same day I purchased the items and, b) since there was no way to verify the closeout price because it was no longer applicable I was, basically, out of luck and there was nothing I could do. I returned the two items and was issued a refund. Since Giant was kind enough (?) to share with me what I SHOULD have done, allow me to return the favor. First of all, don't rip off your customers by advertising a price of of $ 3.85, then charging $ 6.69. Second, when an error is brought to your attention, don't blame the customer for your mistake and don't have an attitude. Guess the moral of the story is ... don't shop at Giant.

I occasionally shop at Giant only because it's close to my home. I absolutely hate the rewards program. I'm marginally ok with entering a loyalty number, but why do I have to use the app in order to get their best prices? I much prefer Wegman's and Trader Joe's, where the prices and quality are far superior to Giant's and I don't have to jump through hoops to get their best prices.

Watch your invoice, they charge you a different price at checkout and when they refund you it's usually at a lower price and prices are not accurate.. Example,,, rumba marrow bone charge you 5 .98 and refund you a dollar less.. and the prices on your initial order is usually inflated when you get your final invoice. I've noticed this several times.. Time to find another place to shop

A security officer wrongly accused a customer , that was really shopping and did not apologize and the customer took on police brutality that was greatly appreciated.

I have utilized the Giant food store habitually over the last couple of years because of its closeness to my home. But it has become more and more evident that their prices are inflated and in fact they gouge their customers compared to Walmart and other competitive grocery stores. Take a moment and compare prices at Giant with Walmart, you will find .50 cents or more price differences on most commodities. Giant also constantly targets its customers at checkout with donation prompts, what seems on the surface as charitable interventions is in fact an evil corporate public relations scam where giant collects these donations and then uses them for their own PR purposes and also most probably to reduce their tax burden when in fact it is a another way they make their customers pay more for using their stores. They do have a loyalty rewards program but with closer analysis a customers will only get mere pennies back while the store is jacking up their prices on their commodities. Beware of using Giant if you are trying to save any money, Walmart may be a global entity but they do not act like their really are doing something special for their customers while Giant uses clever PR ploys to make their customers pay significantly more a checkout.