Giant FoodReviews of giantfood.com

Terrible, I just happen to be in town on a business meeting and I’m trying to order groceries online and it makes you put in your address for delivery however it’s a pick up so I called the store and they told me that I have to put in my address for delivery not only that I have to sign up for a giant card or it won’t even let me finish shopping that’s ridiculous that should not be mandatory that you put in a giant card or sign up for a giant card just to get groceries online I should have the option to opt out of a giant card especially if I’m not even from the state they don’t have a giant where I live so I think that is terrible..

My elderly mom who has be a Giant customer for 50 years said she was treated rudely by her cashier at the Golden Ring location when she put her reusable bag on the counter the cashier said don't sit that there we don't do that. Really good customer service there Giant. My mom says they are always out of stock in on sale items they have Coke on sale but don't have any regular or diet only sprite I told her I wouldn't even waste my time going there she agreed.

Giant Food Stores are way... too expensive and the prices listed on items, many times are not the price at the register. When trying to eat healthy, please do NOT shop there!

I was a customer for 10 years, but I stopped shopping at Giant the about a week ago. For 5 weeks straight I had attempted many times, via the app and website, to redeem my points for dollars of my grocery purchase, but it kept giving me an error message each time. The store I shopped at did not have a gas station and it would have been a waste of gas to drive across town to the other location just to get and use points on gas. After reaching out to customer service each week during those 5 weeks, nothing every got fixed. They had to keep manually redeeming my points for me and IT still hadn't fixed the issue. It became very frustrating and inconvenient. Customer service is only open so long, so I couldn't always reach out and have them redeem my points and with my schedule, the best time for me to go was late. I got tired of it and stopped shopping there. There was no point to continue shopping there when there are other places I could save on groceries and whose apps work. Bye Giant! You lost a customer of 10 years. Maybe if you fixed the issues so customers could actually utilize their points, especially when the only option they have is to use them on groceries, you wouldn't lose customers.

My 97 year old mom needed some food. I mistakenly thought Giant Food would be a good choice since I live across state. The first time I placed the order which included a $30 promo they didn't like the way the address was put in so they cancelled twelve hours later even though it was correct. I contacted them the next day and they put the order through manually. I used her food stamps. They initially took out $62 from her food stamps but the total was only $41. When I contacted them about the refund they said it was going to be issued to another family members credit card. I argued with them that they were taking food from an elderly woman. They didn't care. They said I should get it back from the family member. My mom didn't get food from a family member, they got it from Giant. They have literally taken food out of the mouth of one of the most vulnerable citizens. And they don't care. This is being reported to the proper authorities.

So Pissed!! Family got back from vacation in mid July. Wife and I and our oldest kid ended up with Covid. I've never used a deliver service but had no choice since we had no food. Used a couple of different services so the other kids could eat different things. Used Giant and got some products - one of them being eggs. Wife finally feeling being better so she came down and noticed that we received expired eggs. They expired towards the end of June!!

I parked in the supermarket parking lot and went to the DMV and then the grocery store. Giant hired Advanced Towing to manage its parking lot and Avanced Towing towed my car. When I picked up my car, the woman at Advanced Towing was rude and officious. She didn't care that I had gone into the supermarket and was laughing audibly at my frustration that my car had been towed.

The Giant Food located on Edmondson Avenue in Baltimore Maryland, is the absolute pits. My mother and I decided to try this location for the first time, and from the moment we stepped onto the curb outside the market, we knew we'd make a bad decision. There's too much traffic around the market itself and I don't mean the cars. I mean the shady people outside the market just standing around looking like they're there to do transactions that have nothing to do with food. We go into the market and as we're browsing the food, we notice moldy vegetables and fruit just sitting out for purchase. The prices, especially for the state that the food was in, were ridiculous. They had a few freezers that obviously needed repair, one of those freezers had seafood products in it while the freezer wasn't working. I feel bad for whoever bought something outta there. Their registers/aisles are WAY too close together, so that caused some chaos among customers. Unfortunately, my mother and I couldn't buy as much as we usually do at other markets (like Safeway) because we just didn't trust the food. The food we DID buy, we weren't happy with and a few things got trashed without being eaten. To this day we still talk about how horrible this location is. As my mom says, "It's not the Giant she's used to."