MRS. B.
HORRIBLE!!!!
Chris from G. Fried called to set up installation of my carpeting. I was told the installers would arrive at approx. 11 A.M. At 1P.M I called Chris to see where the installers were. He told me they would arrive soon. At 3P.M. still no installers, so I called Chris for the third time and he said there on the way. LOL they finally arrived at 4:30P.M. and installed one small bedroom of carpet and the installer said they would return the next day some time in the late afternoon to do more work. I called Chris and told him I needed the men to come earlier do to the fact I had 2 more large rooms to be carpeted and stairs to be done which takes a lot of time. He assured me the installers would arrive at 10A.M. Surprise! At 12P.M.still no installers so I called my salesmen this time who was great with the sale(Roy) and he called me right back and assured me the installers would be there at 1P.M. and they did arrive at that time but did not seem to happy because they had to skip a job to come to do mine. Imagine if I did not call, they would have come by me in the late afternoon and not have finished the job. Not impressed at all with the way things went so BE CAREFUL using G. FRIED CARPET!!!!!
Response from G. Fried CarpetAug 11, 2014
Mrs. Buscemi, We're terribly sorry that you had to deal with so much frustration. Due to the disconnect between our scheduler and the installers, and of course Murphy's Law, sometimes things just do not go as planned. We were pleased to hear, though, that in the end the installation went well and you are happy with your carpet. If you ever need anything in the future, we'd love the chance to make it up to you. Apologetically yours, G.Fried Carpet Staff