Frank C.
Left alone like a chump
I visited this store recently by myself, as my partner was still at work. I was looking to have a new wood floor installed in my office. I heard from a freind that G. Freid was slightly more expensive than other stores, but had a great reputation for quality products and installation. The salesperson was an older lady. I can’t remember her name, but at first she was nice and friendly to me. I specifically asked for real hardwood. As we walked to the back corner of the store where they kept the wood samples, she paused at a different product display and started talking about laminate flooring. I stopped her after a short time and said I heard very bad things about the Pergo, that it swells and delaminates in Florida. Apparently she must have thought I could not afford wood. I got off work early that day and changed out of my suit into some comfy shorts and a tee shirt. It was either my appearance or she is told to push the fake stuff because again she went back to pitching me this product. She said there is a new version that is made from Bamboo dust and vinyl and that everybody is buying it. I firmly told her, again, that I wanted the real thing. She begrudgingly said “O.K. follow me then” and walked me to the back. At this point, she asked me what rooms I was putting it in. When I said a small office, it was like I was no longer worthy of her attention. She said look around, I’ll check back with you in a few minutes. Gone, she just turned around without me being able to reply and walked back to her desk. I was already there, so I did look around and saw a few products that I liked. At least 10 minutes went by after she left me alone, at this point I was pissed. She was still at her desk. Not on the phone, not with a customer, not doing paperwork, but talking to another salesperson at a nearby desk. I felt like a putz walking around with nobody to help me. Finally I had enough and headed to the door. I took a quick detour thru the carpet section as we are doing that on the entire second floor after Christmas. I walked right by her desk and she never said a word. As I was close to the door she shouted, thanks for coming in to look around. As I opened the door, I clearly heard her tell the other salesperson “he was just looking, so that’s not an up” I used to be in retail sales many moons ago selling furniture. An “up” is a awful way to refer to a client, it should never be used. My guess is she is a liar and cherry picker and did not want to lose her “rotation” by helping me. What she did is called “brooming” getting rid of me because she wants a better client. She missed out, I went to Carpet One and was treated very well. They helped me and I got exactly what I wanted. It cost around $4,000 and worth every penny. The were very professional and are family owned and operated. Go to Carpet One if you want a complete experience from start to finish.