High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hello Ken! I am truly sorry to hear that you are feeling this way about our services and program. I would love to get more feedback from you and help resolve any problems you may have. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I look forward to your email and working further with you.
NR
Nichole R.
DON’T DO IT!! Total SCAM!!
DON’T DO IT! Wish I didn’t have to give it even 1 star. SCAMLTHY is what the should be called and after a year of trying and giving them my money, which is the only time they’ll talk to you, I’m done and I hope you listen and run!! Don’t do it!! We all know they are scammers, it’s all of the internet, search it you’ll be blown away! They have hit a new low! I pay and clicked the agree to pay $329 for my prescription. This is what I was actually charged,$499, but they said I used Klarna which I don’t have an account with and charged my back account. I’ve gotten one person to respond from CS and they said you used Klarna that’s their problem. If you going to my billing history on Zealthy it states I used my debit card but they won’t look at that! The CS phone number is a long hold then to voicemail, no response in the portal only when I was refilling and giving money, and no email to IOS ANYONE will respond!! Please don’t do it, go to Brello they’re amazing!! Let’s all stop Zealthy!!
Response from ZealthyJun 26, 2025
Hey Nichole! I am truly sorry to hear you have been charged a different amount than you were expecting for your order. I understand wanting to get this issue resolved, and I will do everything that I can to help you out. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I will do everything I can to help!
BB
Benita B.
Most awful company
Most awful company, not sure why they have not been exposed as yet? I’m still waiting to be refunded for my May subscription fee because they failed to deliver my medication and after begging and pleading and escalating, I received the refund for the medication, however there’s still no response on the subscription fee of 135 usd. I messaged and emailed and messaged, but there’s no response. I need my money back urgently.
Response from ZealthyJun 26, 2025
Hello Benita! I am so sorry to hear that you have not had the best experience using our program. I understand wanting this refund back since you were not using the program. I have refunded the $135 fee, and you will see it back on your card within the next 5- 7 business days at most. If there is anything else I can do to help, please feel free to reach out. I am always happy to help!
GT
goddess T.
Zealthy. Don't get zealthy.com
Medication delivered
Poor communication
Charged for monthly membership but they very very slow to respond back to you
No team to support you false advertisement
They refuse to answer your questions
Once they charge you u can't get your membership fees back even if you cancel a month in advance
They offer you a discount and when you go to the page it say screen doesn't exist
Find another company that doesn't charge you for membership and who can help you with your weight lost journey
Response from ZealthyJun 26, 2025
Hello! I am truly sorry to hear that this is the experience that you have had. We do our best to respond to all patient reach-outs within 1-2 business days at most. I would love to review your account to see where and who can improve. I would also be happy to help ensure that going forward, you get the help you deserve from our Care Team. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". Thank you!
RB
Rebecca B.
Just don't! Knock-off medications that do not work and nonexistent customer service
Save yourself the money, time, disappointment, and embarrassment. I don't know how this company is still operating. The FBI should be on them ASAP. One of the biggest frauds I've ever encountered.
Response from ZealthyJun 25, 2025
Hello Rebecca! I am truly saddened to read that you are feeling this way about Zealthy. I would love to get some feedback on what we can do to improve and help solve any issues you may be having. Please feel free to email [email protected] with the Subject Line "TrustPilot - Lydia" and I will be happy to help you further. Thank you!
JR
James R.
Zealthy is a SCAM
When I signed up, I tried to understand the billing. It seemed responsive at first. Then, as I chatted with the "agent," it became clear I was talking to an AI agent who was making things up. It did not understand the Zealthy pricing I was trying to verify. That was my first red flag.
After I successfully completed the signup, I received messages from a "nutritionist," a "coach," and a "counselor." I wrote a paragraph explaining my goals and routine, specifying what I wanted to do, and asking for help. The message I got back was patently... "tell us how we can help you and what your goals are". This is my second red flag that no actual humans work at Zealthy.
After that, it goes downhill. For the past two weeks, after signing up, I have received automated phone calls and SMS messages daily, saying my credit card was declined and I need to go update my billing information in the Zealthy app. I checked my credit card... ALL the charges from Zealthy went through. So clearly there's no real humans checking billing at Zealthy.
During that two weeks I sent multiple emails to their support@ email address, each with various bogus responses. The most ludicrous response I got back from their AI Agent was "please tell us your email address so we can find your account"?!?! (I wrote the email from the address I used to sign up).
I tried calling Zealthy's support line. After 30 minutes of waiting on hold, it just tells you they're too busy to take your call. You never actually can reach a real human.
And if you still do not believe me... read the reviews here on Trustpilot. The one star reviews all have an AI Agent response on them asking to send a message to "Trustpilot-Lydia" to help straighten out the issue.
At this point, I'm done. I consider the money I paid lost. I expect to see nothing from Zealthy. I am removing my credit card info and canceling (though I see from the Trustpilot reviews that also may not work).
Zealthy is a scam. There are no humans that work there. You're better off going to Remedy Meds for your prescriptions. Someone needs to go after these folks with a class action suit.
Response from ZealthyJun 25, 2025
Hello James! First, I want to assure you that Zealthy does not use AI to work with our customers. Every interaction is done with a live person. I myself am a real human being who responds to ALL reviews, both good and bad, from our patients. I apologize that your Coach did not respond correctly to your message. If the thread was new, they may not have received your first message, and you may need to resend it. If you are unsatisfied with your assigned Coach, I can also assign you a new one. I have made sure that there are no pending charges on your account to ensure you do not receive any emails regarding updating the payment. Reviewing your account, I am not seeing an email thread under the email address that is on your account. I have emailed you directly from the email address on your account so I can help you further.
SM
Sadie Marie E.
Zealthy is a SCAM
I received horrible customer service. Charged over $800 for prescriptions never received and no one would provide answers or help. I was told my concerns were turned over to the “ pharmacy escalation team” which means absolutely nothing apparently. I started fighting my refund in March after I was over charged the first time and now it’s end of June and I have been charged 2 more times and still no prescription or refunds. It’s a scam. A total scam. I filed a complaint with the FTC. I will continue to file a complaint every week until I am made whole by this scam of a company.
Response from ZealthyJun 25, 2025
Hello Sadie! I am truly sorry to hear that we have yet to resolve this issue with your recent order. I understand wanting to receive a refund since you have yet to receive your order. I promise to do everything I can to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I look forward to your email and working 1x1 with you.
KJ
Kimberly J.
The experience is a scam
The experience is a scam! You never actually speak with a provider during the initial consultation. Every message is an automated reply. When you try to cancel it, it clinches. I’ve been waiting 40 minutes to speak to an agent about a $454 transaction that I did not authorize. The amount is being submitted every day and sometimes hourly. Do not use this company!!
Response from ZealthyJun 25, 2025
Hello Kimberly! I am so sorry that there is confusion with our weight loss program. We are a telehealth company, so much of our work is done directly online. If you would like to speak 1x1 with your provider, we can absolutely schedule a call with them and speak directly with them. I understand wanting to get this charge issue resolved and I would be happy to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". Thank you!