Sara B.
$945 for nothing. And they are still trying to make it right by doing nothing
Zealthy charged me $135 a month for over 6 months and I never received a single service. No products. No consultation. Not even one email confirming an account. Nothing. Just vague “membership” fees for something that didn’t exist. I was in the middle of closing my business of 17 years and wasn’t checking my personal credit card closely. When I finally saw the charges, I reached out. They couldn’t even find an account under my name. Which proves my point. Why were they charging me at all? They refunded two months, then fought my credit card dispute, took the money back, and passed me off to multiple customer service reps who offered no resolution. They say they want to make it right, but it has been nothing but a runaround. We are all overwhelmed these days. Companies that claim to support wellness or mental health should not be exploiting people when they are most vulnerable. Zealthy did nothing but take my money. Avoid at all costs. I have been fighting these charges since April and they reply with things like the one below. I have been in contact with them for months. Says it all.
Response from ZealthyJul 10, 2025
Hello Sara! I am truly sorry to hear that you were charged for our services when you were not using them. When you sign up, we do provide details of future bills for your weight loss membership. You are able to cancel the service at any time in the My Profile section of your account or by contacting customer service. When it comes to refunds, our refund policy states that we can only refund the most recent month's fee. If 2 refunds were given, that is already beyond our refund policy. I apologize for these unexpected fees! If there is ever anything we can do to help, please feel free to email [email protected], message us in your account, or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!