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Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I started a membership for $39 , than I realized that did not include medication,
Do I went no further with ordering medication. Than zeslty takes $135 from my checking account, I contact them immediately by email, they said they would review my account, nothing happened. That I just checked on 7/29/25 and they took another $135 from my account, Snd than tell me that that’s my monthly membership fee, after I told them in June I do not want to pursue a membership and I do not want them charge my account. So far it cost me
$309 and I have gotten no help
Stay away
Response from ZealthyJul 31, 2025
Hi there,
Thanks for reaching out to Zealthy. My name is Gilmar and I will be assisting you today. To better assist you, could you please provide the following to verify and pull up the correct account.
- Name and Date of Birth
- Phone number and email address associated with the account
- Home address/Delivery address on file
If you have any questions, please feel free to reach out.
Gilmar
Zealthy Coordinator
TA
Tasha
Do not buy!!!
Do not buy!!!! I paid over 800 for a small bottle of compound. I was not satisfied and canceled my subscription in May. Then, they went are charged my card the end of July for a $135 membership fee for something that I canceled. Then, they wouldn't refund me and I only lost 2 pounds.
Response from ZealthyJul 31, 2025
Hello Tasha! Oh no, unexpected fees are never fun to deal with. I would love to review your account right away and help look into a refund. I can also help ensure that your account is canceled out. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
LB
Lucille B.
Stay away from Zealthy!
This has been a complete horrible nightmare, from the start! I have been trying to order GLP-1 medication. First, I started the online assessment. Before I could even finish, I had to provide credit card info, for the “membership fee.” This was $39. Then, I decided not to go this direction and did not complete the assessment. I, repeatedly, asked to have the $39 refunded. I kept being told they could not find my account — even though they kept sending me texts and emails! Then, a month later, they charged my card $135, for another month’s membership that I did not agree to!! Finally, after communicating with them, I decided that, since it didn’t appear I would ever get a refund, I would go ahead and order from Zealthy. I placed the order and they said the order could not be processed with that card, even though there was nothing wrong with the card. I spoke with their people and gave them a different credit card to use. The person I spoke with confirmed the new credit card number and said the purchase went through. He even gave me a confirmation number for the transaction. A few days later I checked the statement for the card they said went through. There was no purchase showing up. Then I checked the card they said wouldn’t work, and the charge was on there! But that’s not all, even after the charge went through on the wrong card, they kept sending me messages saying my card, and the order, cannot be processed! They keep sending me messages, asking me to update my payment information! I have never seen such a screwed up mess in my life! I am having to dispute the $1215 medication charge with my credit card company. I continue to request a refund for the previous charges as I received zero benefit from Zealthy, but all I keep getting are automated texts and emails. I’m sure I will never see that money again. So this lesson cost me $174…to get nothing!! Do not get involved with this company!!
***Update — After telling me the first card wouldn’t work, I gave them the second card. They said the second card worked and gave me the approval code. Then, a few days later, the purchase went through on the first card, which I then had to dispute! Now, after completely cancelling my Zealthy account over a week ago, guess what…another charge showed up on the second card! I had to call and dispute that as well! Fortunately, the card company declined the charge, anyway. What a nightmare this has been!
Response from ZealthyJul 31, 2025
Hi Lucille, we’ve sent you an email regarding your concern and are eager to get this resolved for you as soon as possible. I look forward to your reply so we can work together to sort this out promptly.
RC
Renea C.
This company deserves 0 stars
This company deserves 0 stars. This company is a joke. They charge you for medication when you don't request it. They repeatedly continue to attempt to charge your account. They will not refund or allow you to send it back to them. The customer service is horrible and they lie terribly.
Response from ZealthyJul 31, 2025
Hello again, Renea! Thank you for reaching back out. I would love to help assist you with any charges that you may have from us. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
AB
Angela B.
1 star is too much
1 star is too much. Zero communication, ridiculous price, and when product arrived with no understanding of anything going on, it came not just warm, but hot, as the freezer pack expired hours before it arrived. Will be canceling as soon as possible and once I figure out how I’m even being charged while they haven’t received my ID so how would the authorize insurance??
Response from ZealthyJul 31, 2025
Hello Angela! I am truly sorry to hear that this is your experience while using our services. I do show that you verified your ID during the sign-up process using Vouched, and have your ID and insurance card on file for you. I understand wanting help with this order. I have reached out to our pharmacy escalation team to help get you an update right away. As soon as we get an update from the carrier and our partnering pharmacy, we will reach out with an update.
MS
Maury S.
Customer service is terrible
I signed up one night because I thought it 39.00 for the first shipment.
I realized it wasn’t so I cancelled the next day.
Never sent a script.
They refused to refund because they said they were reviewing my script that I never sent in.
DO NOT USE THIS COMPANY
Response from ZealthyJul 30, 2025
Hello Maury! I am so sorry to hear that there was confusion about how our weight loss program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee.
I do see that our team has refunded the $39 fee as of 2025-07-21. I can also confirm that your membership is canceled. The refund can take 5-7 business days to post back to your card, at most. If there is anything else we can do to help, please feel free to email [email protected] with the Subject Line "Trustpilot - Lydia" or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!
LA
Laurie A.
Do not use this company unless you want…
Do not use this company unless you want the worst possible customer service imaginable. It appears that the email support is mostly automated bots. If you get a rep on the phone, they are not helpful. One was working from home and I could not hear her because of loud yapping dogs in an echo chamber behind her. I tried again and a male rep hung up on me. I immediately tried to cancel service because of a glitch in their online website that prevented me from signing up after they took my money. Literally an “ Oops! An error occurred” message on repeat until I gave up. I reached out right away and they refused to refund me.
Response from ZealthyJul 30, 2025
Hello Laurie! Thank you for reaching out. I am so sorry to hear that you have had trouble with your Zealthy account and have not received help yet with this charge. I reviewed your account and see that our Patient Experience Team has refunded the fee as of 2025-07-30. The refund can take 5-7 business days to post back at most. If there is ever anything we can do to help, please feel free to email [email protected], message us in your account, or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!
RE
Rebecca
Don't Do It!
I ignored all the reviews I saw online and decided to give Zealthy a chance because the rates the offered. Please, learn from my mistake a do not do it.
The day I got my order all my packaging label said "QTY 2" and when I opened it there was only one vial with "Label 1 of 2" on it, so I reached out to them because I only had the one vial. Since that day I have been getting the run around from them. I NEVER get the same customer service person twice. I have yet to get a straight answer. The "coach" they assigned to me took almost a week to answer, and then when I switched coaches, I got the generic welcome message from the new one and have yet to hear from them since.
I emailed Zealthy about my order issue on the 27th of May and have yet to get any real response from them. I have had to repeat my story a bunch of times and finally made the decision to call and dispute the transaction with my bank. It took another week after that (maybe week and a half) for them to respond to my refund request letting me know I opened a dispute with my bank so they could no longer help me. I even responded to them and let them know I had to open the dispute because they won't give me a straight answer, and spending over $700 to not get my full order is RIDICULOUS.
I'm afraid I will never see that money again or my other half of the order, so please learn from my mistake and go elsewhere for GP1 medication.
Response from ZealthyJul 30, 2025
Hello Rebecca! I am truly saddened to read your review and see that this is the experience you have had while using our services. I absoutely understand your concern with this order. I will do everything that I can to help! Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!