Jean
Please do yourself a favor and DO NOT use this company.
Please do yourself a favor and DO NOT use this company. When I signed up I was a bit startled by the pricing. I decided to go ahead and give it a try to see if it worked. My bank stopped the charges as possible fraud. I released that hold. I continued to get a message probably once an hour that my payment did not go through. The next day I thought, hmmm, I bet that might be correct and paid the $610 again like a fool (thinking the first hold charge would fall off). I then had both charges come out and since last week have gone back and forth with like 20 different people providing proof then being told by the next person that they reviewed my account by email and show I was only charged once. I have begged them to check a different way other than “email” to no avail. Late last week I asked yet again and got someone who told me that they submitted a refund notice to “management”. Today I checked back in and was told they checked by my email and I was only charged once. I do not think they even read or reference all of the previous emails attached to the whole string of messages. I am beyond frustrated and angry at myself for being duped out of $610. I have also messaged them through their online portal and texted as I was advised to do. They have some pretty aggressive techniques, but I wish that customer service was one of them.
Response from ZealthyAug 5, 2025
Hi Jean, Thank you for reaching out to Zealthy. My name is John , and I’ll be assisting you today. Unfortunately, I wasn’t able to locate an account using your current email address. To better assist you, could you please provide the following information to help us verify and pull up the correct account? - Full name and date of birth - Phone number and email address associated with the account - Home or delivery address on file Please let me know if there’s anything else we can assist you with. Sincerely, ( John) Zealthy Coordinator [email protected]