ZealthyReviews of getzealthy.com

Don’tGetZealthy! Zealthy is by far the worst business I’ve ever had the misfortune to have engaged trusting. Its format is anything but customer service centric, yet they are in healthcare. It is unethical to charge customers without email correspondence from said business verifying the charge. The only way to discover charges is reviewing your bank statement. They offer no refunds to customers, even those who have never ordered products or received medical consultation. It is essentially impossible to cancel a membership or a subscription. Responses populate your email from a litany of different ‘Zealthy’ email accounts, so there is never going to be a single person handling or managing your account. If you are even considering a weight loss journey, please go elsewhere. The amount of cortisol raised in your body from efforts to cancel and/or seek a refund from this company will surely result in weight gain. This business is the prime example of customer betrayal. Trust pilot is the only website a customer can really and truly gain insight into the misgivings of this business.

“I was charged 5 times for the same amount with no explanation. I have no idea what these charges are for. I’ve sent emails and messages through the app, but received no response. This is a total lack of respect for the customer and terrible service. Warning: check your statements before trusting this company.”

I signed up for Zealthy on the 17th of July with the "reduced" membership fee for the first month. I was charged 4x. I called to get a refund and was told that it was taken care of and to expect the refund in 7-10 days. I waited 14 days and still no refund. I called again and waited on hold for 21 minutes before a message came on and told me that I could leave a message and they would return my call...which they did not. I called again and once again was ASSURED that my case would be forwarded to a supervisor to get it expedited...it wasn't. Now, they are going to call me back tomorrow to see if it could be refunded...I will be expecting the call from cust. rep "Anna". I am happy to get an attorney if that is what it takes to get this resolved! Do Not Use Zealthy!

Nothing went wrong. Always someone available to help and my coach is always checking in with my progress.

I have tried to disenroll from the program 3 different times, through their portal. I don't know if there is a glitch in their system, or if they are purposefully not disenrolling hoping to charge and people won't demand their money back. I can't tell if they are incompetent or if they are crooks. I have had to demand my money back on 4 different occasions. DO NOT BECOME A MEMBER OF ZEALTHY!!! They are horrible to deal with.

Review 2 in hopes to get an answer. I left a review earlier this week stating this: “When I signed up I was a bit startled by the pricing. I decided to go ahead and give it a try to see if it worked. My bank stopped the charges as possible fraud. I released that hold. I continued to get a message probably once an hour that my payment did not go through. The next day I thought, hmmm, I bet that might be correct and paid the $670 again like a fool (thinking the first hold charge would fall off). I then had both charges come out and since last week have gone back and forth with like 20 different people providing proof then being told by the next person that they reviewed my account by email and show I was only charged once. I have begged them to check a different way other than “email” to no avail. Late last week I asked yet again and got someone who told me that they submitted a refund notice to “management”. Today I checked back in and was told they checked by my email and I was only charged once. I do not think they even read or reference all of the previous emails attached to the whole string of messages. I am beyond frustrated and angry at myself for being duped out of $670. I have also messaged them through their online portal and texted as I was advised to do. They have some pretty aggressive techniques, but I wish that customer service was one of them.” I had someone named John reply to that review asking me to contact him with more information (email I used to sign up). I did so, and “Lydia” responded to me and I do not think she even read the email. I am so tired of this, but will fight as long as I need to to get refunded the extra $670 they took from me. Next step is probably the BBB.

I was registering on the website to see if my insurance would cover medication and it said no. I was charged $135.00 for membership , I deactivated it , they billed for another mont with in a 3 day period. I tried to get ahold of customer service, I was hold for a long time so I emailed them. 3 Different customer reps would not listen to me after 12 emails back and forth, they just give you a sales pitch. DO NOT USE ZEALTHY!

Fraud!! Scammer!! Check your bank statement. Zealthy charged me for months without consent