ZealthyReviews of getzealthy.com

Constantly trying to charge a card that I had removed from my profile

The company structure is horrific!!! The fact that their is ZERO effective communication and this company is dealing with peoples health is ridiculous. If they could streamline some efficiency with refills I would give a better rating. After speaking to a customer service agent, I am convinced lack of communication is the issue for the company.Unfortunately for Zealthy, I need someone reliable and communicative when it comes to my health issues!’

It started off less than ideal. I paid for 3 months of Tirzepatide and finally received my first delivery after I messaged that it had not arrived when scheduled. But the next delivery never came. Multiple messages, calls to customer service, and a complaint with the BBB only produced more ‘please be patient’ message responses from Zealthy. No meds, no refund. Don’t give this company any money!!!

I was sent the wrong mg. Vial to begin with and then it took an act of congress to get someone to understand that, that was the issue. They were trying to also send prescriptions for a pen to my pharmacy which my insurance would not pay for. I got tons of msgs everyday. This whole experience was so confusing, I would not recommend them. I tried to get a conference call with a Dr. To try and explain the situation, but the day amd time that was set for the appt., she sent me a msg and said that they had double booked her and she would have to reschedule (did not give ample time to be able to do so). Sometimes when you send a msg, you either dont get a reply at all, or you may get a reply that has nothing to do with the subject you are concerned about. Completely confusing.

Medications work great, so far losing weight and no side effects. Meds arrived mostly on time. However the billing is terrible, very misleading. I'm quoted one price then charged another every time. Also, you have to input your information and you are charged before you even know what meds you are approved for. If not for their terrible and misleading billing I would give 5 stars for the meds.

This company is a total sham. I paid over 600 dollars to wait for my medication for over a month. The excuse " we switched pharmacies from PA to CA." When meds were sent, they came from PA not CA where the "new pharmacy" supposedly was. Since starting the meds and being on them for weeks I have lost 2 lbs. The compounded meds they are sending out are fake and do not work. I have reached out to them via email and phone and no response back. AVOID THIS SCAM Response to their reply: I have reached out and never heard back. I have also sent the remainder of my vial off to an independent lab to be analyzed. You are defrauding people.

Still waiting to receive product and start.

At first, Zealthy seemed like a convenient option. I didn’t use the coaching or additional supports, I subscribed purely to access affordable medication. Initially, communication felt smooth: any message I sent through the app was answered within a few hours, and getting started was fairly easy. The first hiccup came when I tried to request a refill through my pharmacy, not realizing that Zealthy requires refill requests to go through their platform. This misstep caused a delay, but once I learned the correct process, I was able to get my first refill without major issues. Unfortunately, things went downhill from there. As I neared the end of my initial 3-month subscription, I had to renew early in order to remain eligible for a refill. Zealthy claims this is so they can “monitor your progress,” but no one has ever reached out to me or checked in, so I question what kind of monitoring is actually happening. It seems more like a way to keep customers paying while a doctor you’ve never met writes your prescription. When I renewed for another 3 months, I was charged twice. It took two full weeks, and relentless effort on my part, to get the duplicate charge refunded. I called over 10 times, left multiple voicemails, sent several emails, and messaged through the app at least a dozen times. Most of those attempts were ignored. My average estimated wait time of 4–8 minutes regularly stretched to over an hour before the call disconnected or sent me to voicemail. Ultimately, I only ever spoke to one person by phone and received a couple of app responses. Zealthy claims to be customer service–driven, but that was not my experience. The medication (Zepound) works, and that’s the only reason I haven’t canceled yet. But the delays in getting prescriptions filled, despite following all instructions and planning ahead, have been beyond frustrating. I've now fallen behind on my treatment plan three times because of prescription delays. My pharmacy consistently reaches out to the prescribing doctor and hears nothing back. Meanwhile, Zealthy tells me everything is “good to go,” only for the prescription to still be missing when I try to pick it up. If I hadn’t already paid for another 3 months, I would not continue with Zealthy. While the product works, the platform is unreliable, the customer support is nearly nonexistent, and the overall experience has been far from stellar. I cannot in good faith recommend Zealthy to others.