James S.
Beware
My wife started the GLP1 process but never chose a medication or finalized as she backed out of it. However, we were charged $39.00 trial fee. She called and I emailed to explain that she did not choose or receive any medication and to cancel everything. One month later we were charged $135.00 (we received no medications) and when I disputed it I was told our membership was not closed as it has to be done online and that they cannot issue a refund due to the strict refund policies the have even though we never received and services or medications.
Response from ZealthyMay 28, 2026
Hi James, we’re sorry to hear about this experience and understand why you would feel frustrated after trying to cancel and still seeing additional charges despite not receiving the product or moving forward with treatment. We sincerely apologize for the confusion surrounding the account status and billing process, and we appreciate you taking the time to share your concerns. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,



