High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Paid for membership fees and got NO help at all. Total waste of money. Had to cancel hyst to get my meds. Terrible communication & no return messages or calls. Buyer beware
Response from ZealthySep 17, 2025
Hello Beverly! I am truly saddened to read your review and hear that you did not have the experience that we would hope our patients are having. I want to review your account right away and help ensure that any questions or issues you were having are resolved. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
TS
T S.
Stay Far Away!
I canceled my subscription in July and they are still trying to charge me. I have contacted them by phone and email and every agent has confirmed that they can see my subscription was canceled. I am told that I will receive an email confirming it has been resolved and that has yet to happen. I NEVER received the medication and I had to go through my bank to get a refund although I was told by multiple agents that they were working on my refund. I have filed a complaint with the FTC about this company. If you have had a similar experience I recommend you do the same. My next step will be a lawsuit.
Response from ZealthySep 17, 2025
Hi there, we’re very sorry to hear about the ongoing charges, lack of confirmation, and the frustration of not receiving your product. That’s not the experience we want for you. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie”. I personally respond within 1–2 business days and look forward to working 1x1 with you to resolve this as quickly as possible. Thank you for giving us the chance to make things right.
KH
Kelly H.
Scam
Upon having my consultation they stated I was a great candidate for the weight loss medication. I ask for the prescription to be sent to a local pharmacy for pick up. At that point they refused and offered me the compound. I was very clear in the consultation that I did not want a compound for my own personal reasons. They would not provide me with a local pick up. I stated that they needed to ensure I was no longer charged and cancel membership. That was in 05/2024. It’s 09/25, as of 07/25 they started to try and charge my card. I have reached out multiple times to resolve this and I’m still getting notifications to update my payment and that my payment has failed. I keep my card locked and it notifies me each time they’re trying to take money. They assure me it’s canceled. But as of 8:24 this morning, they attempted yet another time to charge my card. This is a literal scam.
Response from ZealthySep 17, 2025
Hello Kelly! I am truly sorry to hear that this is the experience you have had while using our services. I absoutely understand your concern with this pending fee. I want to make sure everything is canceled out for you and help ensure that this fee does not go through. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
BH
Brian H.
They are absolutely useless
They are absolutely useless. If you are considering use them to get medication please reconsider
Response from ZealthySep 17, 2025
Hi Brian, we’re truly concerned to hear about the difficulties you’ve experienced with getting your product. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie”. I personally respond to all emails within 1–2 business days and look forward to working 1x1 with you to resolve this. Thank you for giving us the chance to help.
SU
Suzi
SCAM! Zealthy
SCAM!! It makes you walk through what you think is the sign up process but before you actually agree it charges your account and its very difficult to cancel. every time I reach out to customer service they respond back with EXACT email with different names that they are away from desk but to update my payment information ad they will ship out my order. It is absolutely ridiculous and totally scammers. Sadly, all their better reviews are "invited" customers why is there not any uninvited good reviews. I know I review when things are good without an invite so others can truly know and I sharing my experience so to help others
Response from ZealthySep 17, 2025
Hi Suzi, we’re very sorry to hear about the issues you experienced with signup, unexpected charges, and trouble reaching our team. It’s understandable why this has been frustrating. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie”. I personally respond to all emails within 1–2 business days and look forward to working 1x1 with you to resolve this. Thank you for giving us the chance to make things right.
RE
Reilly
Scam
Scam, if you sign up they orevent you from canceling your subscription, which by the way is $135/mo and is for "consulting access" not any actual products or medicine. Stay away! I am in the process of canceling my subscription now and they have been going back and forth with me all day to keep me in limbo.
Response from ZealthySep 16, 2025
Hello Reilly! I am so sorry to hear that there has been confusion about how our program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee.
For further help, please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you
SC
Sherry C.
Zealthy has refused to accept my…
Zealthy has refused to accept my subscription cancellation. They have charged 2 months after my cancellation request. I spoke by phone, through text and through the Zealthy app with no resolution.
Response from ZealthySep 16, 2025
Hello Sherry! I am truly sorry to hear that you are being charged for our services when you are not using them. I understand wanting to receive help right away, and I would love to assist you. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
I paid for a 3 month order of tirzepatide medication from Zealthy. I requested an update to my dosage as they did not tell me what my dosage would be after 4 weeks. Instead of giving me a dosage, they reordered another 3-month supply for me, costing $1,882.40. I said I did not order that and told them I do not want that order. They kept sending harassing text messages that they kept charging my card, which expired, and I need to update it. I repeatedly told them I do not want the order, I did not request it, and I will not update my card because I do not want to be charged. I asked them to stop texting me to update it to no avail. They eventually responded and confirmed that the order was voided and I would not be charged. I then received the order on September 11th, unbeknownst to me because it was left in the sun and is no longer good. I was not told to keep the order. I never even updated my card, so somehow they bypassed my old card to use an updated expiration which I did not provide. I called them and requested a refund, to which they told me they cannot refund me. I have called multiple times and was hung up on. They wrote that they “disconnected”, but no attempt was made to call me after the disconnection, despite them having my number on file. Then, after a lot of back and forth, over the course of days, they told me that I have to return the medication to get a refund. I did not order the medication and should not have to return it. That is soliciting and an unauthorized charge. They are holding my money hostage and refuse to refund me for the mistake that they acknowledged went through as an “error” in their system.
Response from ZealthySep 16, 2025
Hi Leya, we’re truly sorry to hear about the experience you had with the unexpected order, charges, and the difficulty you faced trying to resolve this. That’s not the kind of service we want you to go through, and we take your concerns seriously. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie”. I personally respond to all emails within 1–2 business days and look forward to working 1:1 with you to resolve this matter. Thank you for giving us the chance to make this right.