High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Company told me I don’t qualify and continues to bill me monthly. Will be challenging through my bank
Response from ZealthySep 22, 2025
Hello Matthew! Oh no, I am so sorry to hear that you are being charged for our services when you are not able to use them. I want to review your account right away and help find out why you are being charged and ensure you are not in the future. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
ST
Stacy
0 stars!!! DO NOT SIGN UP
If I could put 0 stars I DEFINITELY would!! I signed up for Zealthy because they advertised the GLP-1 medication for a great price. Only they didnt say until after you signed up that you could only get that price if you signed up for 3 mo. I tried right away to cancel. I texed in the app and was told I would only be charged a $39.00 non-refundable fee. So they took $39.00 for absolutely nothing. Next I was charged 4 months $135.00.. Wasnt even a client NEVER got anythin. I thought I wasnt even a member. I have tried calling for several weeks and always get the same answer. That they will have someone call me. However when the number calls it automatically hangs up on you. When you call back you get a person with the same run-a-round. I have never spoke to a doctor. I have never spoken to any medical person with Zealthy but they charged me. DO NOT SIGN UP UNLESS YOU ARE ABLE TO AFFORD 3 MO OF MEDICATION AT ONCE OTHERWISE THEY WILL STEAL YOUR MONEY!!!!!
Response from ZealthySep 22, 2025
Hello Stacy! I am so sorry to hear that you have not had the best experience, and there was confusion about how our program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee. We offer 1-month, 3-month, 6-month, and 12-month options. When ordering a 3-month or more supply at one time, we offer a 20% discount. If you can not afford 3 months, we have a 1-month option.
It does sound like you do have an active membership with us, since you are seeing a monthly fee. You are able to cancel the service anytime using our app or any browser. Heading to the My Profile section and hitting Manage Membership, we walk you step by step on how to cancel. If you are still running into trouble, I would be happy to assist. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
LE
Lee
My medication was 2 weeks late and no…
My medication was 2 weeks late and no one could provide me with an estimated date of delivery. I was charged an additional membership fee and was told there was simply no way to be refunded for services and medications I did not receive. This is scam level.
Response from ZealthySep 19, 2025
Hello Lee! I am so sorry to hear that you have had this issue with your charge. I understand your concern completely, and I will do everything that I can to help you out and ensure you get an update on your request. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
EH
Erica H.
They stole money out of my bank account…
They stole money out of my bank account without my authorization months after I cancelled
Response from ZealthySep 19, 2025
Hi Erica, I’m truly sorry to hear about your experience and the frustration of being charged after canceling. We completely understand how upsetting this must be for you. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days and look forward to working 1x1 with you to get this resolved. Thank you for bringing this to our attention.
LL
Lou L.
This is review #3
This is review #3
Still NO refund. After 85 emails, yes, 85, I lost it and called someone stupid…so now I’m u professional and they won’t communicate any longer.
I think it’s pretty unprofessional to STEAL people’s money!!!!!!!
Response from ZealthySep 19, 2025
Hi there, I hear your frustration, and I’m truly sorry you’ve had to go through this after reaching out so many times without resolution. I understand how discouraging it must feel to wait for your refund and then feel unheard on top of it. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I personally respond to all emails within 1–2 business days, and I look forward to connecting directly and working 1x1 with you to get this resolved. Thank you for sharing your experience. It helps us see where we must do better.
JK
Jeremy K.
Zealthy is a scam
Zealthy is a scam.
1. They are unable to fulfill medication for no reason other than they cannot. No reasons given other than they faced delays then cancel. You are informed this 2 weeks after paying $199 for an approved refill.
2. They still charge you $135 a month even when they cannot fulfill their end of the contract.
3. They attempt to call you at 6:30am even though their hours state they cannot be called before 9am. This violates FTC communication rules.
The company is a flat out scam. Google them being under investigation sued by the federal government.
Response from ZealthySep 18, 2025
Hi Jeremy, we’re truly sorry to hear about your experience. It’s clear from your review that you paid for a product that wasn’t fulfilled, were still billed $135 a month after canceling, and even received early morning calls outside of our stated hours, which we understand is very frustrating. We sincerely apologize for the confusion and stress this has caused you. Please feel free to email [email protected] with the Subject Line “TrustPilot-Jojie”. I personally respond to all emails within 1–2 business days and look forward to working 1x1 with you to review your account, confirm any refunds, and get this resolved. Thank you for giving us the chance to make things right.
LI
Lauren I.
Charges you months after cancelation
Charges you months after cancelation
Response from ZealthySep 18, 2025
Hello Lauren! I am truly sorry to hear that you have been charged for our services when you are not using them. I understand wanting to receive help right away, and I would love to assist you. I have located your account and refunded you in full. I emailed you additional details. If there is anything else I can do to help, please feel free to reply to my email. Thank you!
JC
Jon C.
They took my $1,000 within one day and…
They took my $1,000 within one day and said my medication would be shipped within 10 days. I waited 15 days and could not contact anybody and had no information that my medication was shipped. Canceled my membership and my medication and now months later they are still charging me for my membership every month. I have received confirmation from them that my membership was canceled but every time I call into customer service they tell me my membership is active. Stay far away from this shyster of a company! They keep charging your account and hoping that you don't see it. Basically they are trying to steal money from people!
Response from ZealthySep 18, 2025
Hi Jon, we’re truly sorry to hear about the delay in your medication, the continued charges after cancellation, and the frustration you’ve had trying to get this resolved. That’s not the experience we want for our patients. Please feel free to email [email protected]
with the subject line “TrustPilot-Jojie”. I personally respond within 1–2 business days and look forward to working 1x1 with you to get this fully resolved. Thank you for giving us the chance to make things right.
