ZealthyReviews of getzealthy.com

Response from ZealthySep 29, 2025

Hi Debbie, We’re truly sorry to hear about the ongoing charges even after your cancellation. This is understandably upsetting and not the experience we want for our patients. Thank you for sharing this with us; feedback like yours helps us address issues and improve how we support cancellations and billing. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days and would like the chance to work 1x1 with you to resolve this properly. Thank you.

Response from ZealthySep 29, 2025

Hi Jan, we completely understand how stressful it’s been to deal with unauthorized charges and ongoing delays with your medication, and we’re truly sorry you’ve had to go through this. Your concerns about both billing and dosage errors are very serious, and we want to address them properly and urgently. Please feel free to email [email protected] with the Subject Line “TrustPilot-Jojie.” I respond to all emails within 1–2 business days, and I look forward to working 1x1 with you to get this resolved. Thank you for bringing this to our attention.

Response from ZealthySep 29, 2025

Hi there, thank you for sharing this. I’m truly sorry to hear what you went through. Being charged multiple times, still dealing with a dispute, and feeling like your cancellation wasn’t being acknowledged is incredibly frustrating, and you deserve better. I understand how upsetting it is when it feels like your concerns aren’t being heard or resolved. I’d really like to review this personally so I can get to the bottom of what happened and make sure your account is handled correctly. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie”. I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you.

Response from ZealthySep 26, 2025

Hi there, we’re truly sorry to hear about your experience. Waiting nearly 50 days for medication and being billed after you had already canceled is incredibly frustrating, and we understand how disappointing it must have felt to not receive the care and support you expected. Your feedback is important and helps us see where we need to improve to better serve our patients. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days, and I’d like the opportunity to work 1x1 with you to make this right. Thank you.

Response from ZealthySep 26, 2025

Hello! I am truly sorry to hear that you are having trouble getting an update on your order and being charged for our membership. I understand wanting to get an update right away, and I would love to assist you. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from ZealthySep 26, 2025

Hi Lily, Thank you for sharing this with us. We understand how important it is for you not only to lose weight but also to maintain your progress long term, and we’re here to support you every step of the way. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days, and I look forward to working 1x1 with you to help you on your journey. Thank you.

Response from ZealthySep 26, 2025

Hi Ronnie, we hear your frustration and are truly sorry for the experience you’ve described. Being billed incorrectly and not receiving your medication is unacceptable and not the experience we want for any patient. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days, and I look forward to working 1x1 with you to get this corrected. Thank you for bringing this to our attention.

Response from ZealthySep 25, 2025

Hi Candice, thank you for sharing your experience. We understand how upsetting it must feel to be placed on a 3-month plan when you only signed up for a monthly plan, especially since it’s holding up your refill. We’re truly sorry for the frustration this has caused. We have sent you an email to assist you with your Zealthy account, and we hope to hear back from you soon so we can get this resolved quickly.