ZealthyReviews of getzealthy.com

I truly don’t know where to start so I will start with the one positive thing about this company. The provider Ashley H was amazing. She was very easy to make an appointment with, she was on time, she was incredibly helpful and understanding of my issues with this company, and did her level best to defend them. I understand that this company is new and they are still working out the kinks so I gave them chance after chance after chance, you know what I mean. I am now at least 30 messages and a month in to trying to get this medication that every time I get a message from them, they promised me will only take a couple more days. Why don’t you go to another provider you ask? Because Zealthy has over $600 of my money. I would love to go to another company but at this point a refund is probably impossible to get considering the experience I’ve already had so I’m trying to ride this out and get my medication . Truth be told I was afraid this company was a scam. Reviews are very mixed online which is why I made the appointment with the provider. I was honestly prepared for her to cancel on me thinking she didn’t actually exist. But lo and behold she does and I will make another appointment with her to see if we can expedite this process yet again. I don’t know what somebody else Might be like, maybe Short end of the stick every. Single. Time. I talk to these people. Stranger things have happened. But if I had to make a choice, I would say I do not recommend this. Maybe in a year they will have gotten their act together, but, as of today, I’d say go somewhere else

Mark has been wonderful as a coach. My experience on the whole has been the worst customer service. I had trouble receiving orders, so I ordered the three month package. You sent one vile, enough for 4 1/2 doses worth of meds. That is not what you claim is even a months worth… send the rest of my meds that I already paid for!!! please and thanks

charged me again for services

I went online and submitted the information for the medication. Asked a question after a provider messaged and got no guidance. Then was asked to submit a photo with ID on the scale, however there is no place to upload a document. I sent a Google photos link to the photo of me on the scale with the ID because there was not a place to upload. Then I was told it's the same place where I submitted my ID initially, except, that part was gone and not accessible. Then they sent me a link for documents, which said the page doesn't exist. I reiterated this many times and screen recorded going through every section of the site which confirms there is not a place to upload this photo (they still have the Google link they can view, which they haven't). I asked for a refund because of this and it's a large amount of money. Suddenly, they've gone even more silent. Hoping the refund will be processed or I'm filing a credit card charge back and submitting all of the screenshots which show compliance from my side.

I signed up and forgot to add my insurance information. I added it and advised the customer service rep that I spoke to that I wanted to use my insurance to see if medication is covered. They said no problem, they will send for a PA and we will hear back in 2-14 days. They never submitted a PA to my insurance and kept messaging me to request the compound medication if I did not wish to use my insurance. 3 more times I told them I wanted to use my insurance. Each time I received the same response. They didn't submit the PA request until I told them I would be giving a negative review on any and all social media platforms and notifying BBB with a negative review and notify them this is a scam company. They finally sent the PA request and I received 2 messages today that I need to prepay for 3 months of service before they will submit a prescription for the medication. I than got a message from one of their customer service reps immediately after receiving that message that the PA is not approved, only to receive another message stating PA approved and to prepay for 3 months of service so they can send the prescription to my pharmacy. I also scheduled an appointment to talk to a coach which was done via messages. It took up to 20 minutes to get any responses from her, which were all google cut and paste responses. Even the recipes they suggested was a link copied from google that I can look up myself. This company is a huge scam and would WARN anyone interested in working with this company to run the other way as fast as you can. Thankfully I only paid the initial $49 and called it quits.

Total scam. You are required to give your account info before you can see the total cost of services you are seeking. So when you decline or cancel as I did they keep your money for what? I didn’t receive a single thing g from them and they refuse to refund my 49.00. Excuses from them and very condescending. Terrible company!

This company ran a special, having new patients pay their membership dues and medications upfront (3 months) so the consumer can save 20%. Now they’re not sending the medication for the 3rd month after messaging almost daily for over a month now. I’ve been given at least 5 different reps and all have different answers but no one is making sure it’s sent to me. They have said everything from “it’s being processed and on the way” to “our pharmacy is backed up”. And to make matters worse, they charged my card for another membership fee when this ran into a 4th month because they didn’t respond for a month AND they tried to charge my card for the meds which I had already paid for. Weight loss has not been happening either. Do not use this company.

Stay away from this company. they charge 3months membership before checking if you are eligble for the medication then refuse to refund your membership charge because you are not eligible for the medication. Okay then if you can't prescribe the medication to me, then give me back my 2months membership!! what a fraud!!! all in one day. I lost $216 and there is no number to call.