Adam G.
Reconsider if You Need Care
This company is very concerning. I have used telemedicine for over five years ago from other platforms and never had issues like I’m having with Zealthy. Zealthy has charged over $500 to my credit card and three weeks later I can’t even get a tracking number for my medication. From an order placed on 3/4, they are saying it will be another 8-9 days just to get a tracking number, and it’s now 3/21. Again, this is just to receive the tracking number. In addition, they have not (or will not?) transfer my prescription which was issued last month to my local pharmacy. I don’t understand how a company in the medical business can operate like this. 3/23 Update. Still no further information and no shipping information. I nonetheless keep receiving a flurry of emails asking me to extend my membership, that my prescription is about to expire, prompting me to transfer my prescription to a pharmacy (and then being told this isn't allowed - by Zealthy). Now I'm being told to disregard all of the emails. I should note, I prepaid 3 months of treatment on 3/4 and as of 3/23 can't even get a shipping number from their customer service. How are you helping Zealthy? 4/30 Update: I finally received one shipment almost a month later. Now, I’m completely out of medication and literally right back to square one. Each person responding in the portal gives me conflicting responses and now they are saying the same story about backlogs. This is insane.
Response from ZealthyMar 21, 2024
Hello Adam, thank you so much for reaching out and providing us an update on how your Zealthy experience has been going. We are so sorry to hear that you have yet to receive your missing vial. We reviewed your account today and see that we have reached out and refunded you for this vial. If there is anything else we can do to help please feel free to email us directly at [email protected] with the Subject "Ticket #56224Lydia". We are always more than happy to help you out further!