ZealthyReviews of getzealthy.com

Response from ZealthyApr 3, 2024

Hey there Alison! Oh no, unwanted charges are the absolute worst! We want to get your account looked at right away so we can get the charges stopped. Please email [email protected] with the email address on your account and reference (Ticket #31786Lydia) and we will get this entire issue resolved for you right away. We look forward to working with you!

Response from ZealthyMar 26, 2024

Hello there! We appreciate you taking the time to provide feedback on how your experience with us has been so far. We are so sorry to hear yours did not go the greatest. We want to try and turn this around. When you have time, please email [email protected] with the reference: Ticket #31379(Lydia). Once we receive your email we can work with you to get this situation resolved. We are looking forward to working further with you.

Response from ZealthyMar 26, 2024

Hello there Desiree! We are so sorry to hear that you did not have the experience you were expecting from us. We want to make sure your account gets reviewed and we can get this issue resolved with you as soon as possible. We have gone ahead and reached out to you directly, so we can work 1x1 with you. Please respond to the email from [email protected] at your earliest convenience. We look forward to working with you.

Response from ZealthyMar 25, 2024

Hello Jessica! Oh goodness, this does not sound good at all. We definitely understand you wanting to cancel an order that you are not wanting. We always do our best to get orders canceled out but because we try and ship as quickly as possible, this sometimes makes it hard for us to do. We reviewed your account and do see that you are working with your bank on the charges. You will need to work further with them or you call email us at [email protected] and we would love to see if we have any further options for you.

Response from ZealthyMar 25, 2024

I apologize if you have had doubts about the reliability of our program. However, I want to assure you that we are committed to providing effective and legitimate services. I have reviewed your account, and our team has already addressed your concerns. We are always here to help and ensure that you receive the care you deserve. Please don't hesitate to reach out to us if you need any further assistance. You can call our hotline number at +1 (877) 870-0323 or send us an email at [email protected]. Thank you!

Response from ZealthyApr 3, 2024

Hey there! We are so sorry to hear that you have had not the best experience with us. When signing up, we do let our patients know that you are signing up for a Weight Loss membership that is billed monthly. The membership can be canceled out through your My Profile section at any time. Please feel free to email [email protected] with reference (Ticket #29940Lydia) and we will do all we can to help you with these unexpected charges. We look forward to working with you!

Response from ZealthyMar 22, 2024

We apologize for any confusion caused by your order. Rest assured that we are committed to providing affordable and accessible medication to our members. To clarify, the price of the medication you ordered increased due to your request for a higher prescription. It's worth noting that when you increase the quantity of the prescription, the price is likely to go up from the compounding pharmacy. Additionally, since you requested a 3-month supply of your medication, you're required to pay $216 to keep your membership active so that your medical provider can monitor your progress. We hope this explanation clears up any concerns or confusion you may have had. If you have any other concerns or need any clarifications, please don't hesitate to reach out to us. We'll be happy to assist you.

Response from ZealthyMar 26, 2024

We sincerely apologize for the inconvenience caused by the non-approval of your prior authorization request. We understand that waiting for a long time can be frustrating, but please rest assured that our team is actively working on your prior authorization request to get it approved within the given time. Our team has already sent you a message regarding this concern and provided you with updates. We will also share your feedback about this experience with our team to improve the quality of service we provide to our members. We appreciate you sharing your feedback with us!