Jennifer T.
All they want is your money and don't…
All they want is your money and don't care about their clients. I was prescribed a medication and they charged me $1052 for it. It was shipped on March 8th and I was supposed receive it on the 10th. So I wasn't at home and I routed the address to where I was working that week. I had to pay an additional $60 for a change in the delivery address. Then, the UPS said my medication would arrive on the 12th. They didn't call me. On the 13th I tracked it and it says was delayed and will be coming on the 14th. Still didn't receive it. Then, I called the UPS on the 15th while going back home. They told me the address was not registered in the portal. I asked if they could be redelivered to the original address, said yes. The UPS lady told me It will be redelivered on the 17th. Then, I got a call again that same evening that the pharmacy requested the medication to be returned. They started the return process. Now, I called Zealthy and I don't know what is going on and none of the Care coordinators are even making sense based on their responses. I keep calling and asking for a refund since I couldn't get my medication, but they refused to issue me a refund. Saying that they can't issue a refund based on the this is a prescribed medication. They are asking me to pay addtional $775 if I want to get my medication. I said No, this is quite unfair. On Monday, April 8th they told me that the pharmacy agreed to resend my medication with no additional charge. It has been a week and a half and haven't heard from the pharmacy or if they are processing my medication replacement order. At this point, I didn't receive my money or my medication really sad.
Response from ZealthyApr 19, 2024
Hey Jennifer! We are so very sorry to hear that you are having trouble with receiving this order. This entire situation sounds very frustrating and confusing. We want to get this order looked into so we can see what options we have for you. We were not able to locate an account with the information provided and were hoping you could email us. If you can please email [email protected] with the email address on your account and the Subject Ticket #46781 we would love to help resolve this issue as soon as possible for you. We look forward to working 1x1 with you.



