Ashleigh
My experience has not been glitch free
My experience has not been glitch free, but the company has made it right. I bought three months of Tirzepatide up front. At the three week mark I submitted the dosage update request. I was told at 28 days my new prescription would ship out. At day 30 it still has not. I called the company, messaged my provider, and contacted billing each day. On day 32 my medicine shipped next day air. This seems to be a consistent problem with the company, but they did make it right quickly, in my case. Edit: Now month two and having even more issues. They still are not sending out medicine for month 3 even though I prepayed for 3 months. My care coordinator told me that I needed to pay more, even though I prepayed for 3 months. This fight to get services provided on time is getting ridiculous.
Response from ZealthyApr 29, 2024
Hey there Ashleigh! We are so sorry to hear that you are still running into problems with this recent order. We want to help and ensure that you have the prescription you paid for. Please email [email protected] with the email address on your account, along with the Subject Line being "Ticket #70350Lydia". Once we get this information we are more than happy to help you further. Thank you!!



