High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Paid them over $900 and received nothing in return. Weight loss meds never left the “ in process” mode. When I disputed my credit card charges because they wouldn’t send my meds….the company said “ they credited my account” which was a total lie. They cancelled my account the minute I disputed the charges. So how can they credit my account if I don’t have an account?? So now I’m out close to $1000 and have NOTHING to show for it.!! Beware of this company!
Response from ZealthyMay 1, 2024
Hey there Kim! We apologize for any confusion but when a charge is disputed with us, we automatically cancel out any memberships or products that are being ordered with us. The account will stay active so that any charges can be refunded back, We did confirm the order was canceled out, as requested. We overlooked your account and the entire Weight Loss membership has been canceled and all charges have been refunded back to you. You should have already received these refunds from us. If there is anything else we can do please email [email protected] with the Subject Ticket #56131Lydia and we would love to help you further.
JP
Jennifer P.
Zealthy
So i found this company as an ad on social media. Initially seemed great. However, found out the initial fees were not as advertised and was only to cover a “membership fee” to get started with anything. I accepted it, thinking I just didn’t read something in the fine print. Submitted insurance info and proceeded with the process, I received responses from my care team within superb time frames, they were very communicative, initially. They stopped communicating or answered any questions regarding my status for my initial medication and only thing I received was that it could be 14 days before getting a decision from insurance and depending they would resubmit for another medication which could take another 14 days. Mind you, in this time frame, you WILL be charged another membership fee despite having any product. In the mean time I received several communication messages and emails prompting to order the active ingredient Semaglutide or Tirzepatide and they had no issues communicating that information. Of course, I’m impatient waiting a month for anything especially when I’m going to be charged a lot of money in membership fees for what? So i ordered one of the active ingredients while I wait for the insurance part. Since ordering that, i now cannot get any response on anything, the one time I do finally get someone through a phone number, she seemed very interrupted and rude, and only thing I was told that I could not get a refund of any sort and it could take up to another 2 weeks to get the medication that did not require insurance approval. So now I’m at a point generating a dispute with my bank or going elsewhere such as the BBB. DO NOT UTILIZE THIS COMPANY THEY ARE ONLY AFTER MONEY AND NEVER SEND THE PRODUCT!
Response from ZealthyMay 1, 2024
Hey Jennifer! We greatly apologize for any trouble you have had while using our services. We did look over your account and we did confirm that your PA has been submitted and we are waiting to hear back from your insurance company. You also should have received your order from us today. If you did not receive the order please let us know right away. We are going to be digging deep into the conversations you have had with our Zealthy Coordinators as we strive to provide our patients with the best customer service. If there is anything further we can do to help please reply to the email we just sent you. You are also more than welcome to reply to the email anytime you are in need of Zealthy help.
HR
Helen R.
Do NOT waste your money on zealthy
Do NOT waste your money on zealthy. They string you along. They tell you the insurance has no record of you. Than its they are closed we will try again tomorrow. Than yhry are telling me i should call my insurance. I don’t understand what i was actually paying for what service. They kept pushing buying medication from them, i don’t think they wanted to go through insurance. Then i cancel membership because i am not paying another month if them doing nothing. I get a txt saying they spoke to my insurance and they will mot cover wegovy. Funny thing is earlier that day i spoke to my insurance and they will cover the wegovy as long as my primary gets a PA So really in my opinion they do nothing for the membership they charge for and push buying outright from them.
Response from ZealthyMay 1, 2024
Hey there Helen! We are so sorry to hear that you have run into this issue while using our services. We do our very best to get PAs approved through your insurance as it is our goal to help you achieve your weight loss goals. We do see that when we reached out to your insurance they sadly denied our request. Because of your circumstances, we are going to be reaching out to you with more information on the charge, as we do not want you to feel that you paid for nothing. We look forward to helping you further, so please keep an eye and ear open for our reach out.
SC
Susana C.
I am hoping that it’s a mistake
I am hoping that it’s a mistake, but I was sent a text that my payment did not go through when clearly my Apple Pay shows that the money was deducted from Zealthy I was skeptical to try it and this was why
Response from ZealthyMay 1, 2024
Hello Susana! Thank you for contacting us regarding the charge. We would like to review this charge with you and provide you with more information about it. We have sent an email from [email protected]. Please reply to the email, as we are committed to resolving this issue for you.
MD
Melanie D.
I was charged twice and no response…
I was charged twice and no response from why?
Response from ZealthyApr 30, 2024
Hey Melanie! We are terribly sorry to hear that you were charged multiple times by us. After locating your account, we have taken the necessary steps to refund the extra charges. We will be contacting you soon via phone and/or email to provide more details regarding the refunds. We appreciate your patience and cooperation in resolving this issue. Thank you for choosing us, and we look forward to serving you better in the future
KT
Katelyn T.
SCAM. I’ve been charged 3x with nothing shipped
I started off thinking Zealthy was legit. Then quickly realized they have an incredibly shady and unethical way of advertising their pricing. At this point they’ve charged me three monthly “membership fees” (total of almost $400) without a single product shipped. My last two charges were only 10 days apart. They are just taking money out of my account whenever I guess. I started asking for a refund and to cancel 8 days ago and they completely stopped responding to me, but I was charged again yesterday. I’m disputing with my credit card and trying to get the word out that this company is a scam.
Response from ZealthyApr 30, 2024
Hello Katelyn! We are so sorry to hear that you are being charged for a membership you are not using. After reviewing your account we do see that you are signed up for a monthly weight loss membership which is why you keep being charged. We do let our patients know when signing up that they are signing up for a recurring charge. Back in February, we did attempt to charge you for an order, but it was not able to go through which is why the medication was never received. Please go ahead and reply back to the email we sent as we would love to get this issue resolved with you.
SU
Sunny
Horrible company!
First they promise to give you all the help and after you become member and enter your CC info they tell you that you don't qualify and keep charging you monthly for no service at all! Unfortunately I caught billing late and now I'm going to deal with money return forever!!!
Response from ZealthyMay 1, 2024
Hi Sunny! Thank you for contacting Zealthy regarding the unexpected charges. It appears that you have signed up for a monthly membership with us. We would like to review your account and explore the options available to us to resolve these charges. To proceed, please send an email to [email protected] with the email address associated with your account and include "Ticket #54794Lydia" in the subject line. We will be happy to assist you further.
KA
Katie
Terrible company!
Everything with this company went great for the first couple of months but then I ordered and paid for a 3 month supply of medication and the provider increased my dose so the rx was not going to last the full three months. They only ever sent me 2 vials instead of three and I ran out of medication and they never sent the third vial. I reached out over and over and they just always said they were “escalating it to the pharmacy”. Never received it and they refused my refund. I called, emailed and sent them messages through the portal and no one would offer any actual help. It is absolutely a scam! I am likely out hundreds of dollars now. Do not use them!
Response from ZealthyMay 1, 2024
Hello Katie! We are so sorry to hear about your situation and we want to get this entire situation resolved with you as soon as possible. We absolutely understand how important it is to receive your order. Please feel free to email [email protected] with the email address on your account and the Subject "Ticket #54478Lydia" and we would love to help you further.