ZealthyReviews of getzealthy.com

Response from ZealthyMay 8, 2024

Hey there Azure! We apologize for the inconvenience caused to you while using our services. After reviewing your account, we noticed that there were some issues related to your insurance. We were working with you to resolve the problem and were also in communication with your insurance provider. However, we noticed that you have canceled your membership with us. We have sent you an email ([email protected]) with more details about your account. Please reply to that email as soon as possible. We would be happy to assist you further.

Response from ZealthyMay 8, 2024

Hey, there Randall! We are sorry to hear that you are feeling this way when using our services. We reviewed your account and see the only charge so far is the discounted First Month Weight Loss membership for $49. If you are seeing additional charges from us, please email [email protected] with the "Subject Line Ticket #62109Lydia" with a screenshot of the charge you are referring to. We also want to review your account and see who the Zealthy Coordinators are you worked with, so we can ensure all our patients are getting stellar customer service. We look forward to your email!

Response from ZealthyMay 8, 2024

Hello Tricia. we are so sorry to hear that you have yet to receive your prescription. We reviewed your account and see that we have a set a team working on your account so we can get you this missing vial. As soon, as we get an update from the pharmacy the team is going to be reaching out to you. We thank you so much for your patience while we work through this. If there is anything we can do in the meantime please feel free to respond to the email we have just sent. We look forward to working you further!

Response from ZealthyMay 6, 2024

Hey there Emily! We are so sorry to hear that you are running into troubles with canceling your membership with us. We are more than happy to take care of the cancelation and refund back this fee. We are going to be reaching out via phone and/or email so please keep an eye and ear open for our reach out. We hope we can turn your experience around and look forward to working with you.

Response from ZealthyMay 8, 2024

Hey there Brent! We are so sorry to hear that you have been charged for a prescription order you do not plan on using. We have confirmed that your membership and order with us have been completely canceled. The pending charges have also been voided out, so there will be no future charges from us. Because of the troubles you have had, we have refunded back the initial charge for the membership. Please expect to see $49 back on the same card charged within the next 5-7 business days. If there is anything further we can do to help please respond to the email we have just sent you. Again, we apologize that you ran into this issue but we wish you the best of luck!

Response from ZealthyMay 6, 2024

Hey there Molly! We're extremely sorry to hear about the unexpected charges you received. Upon reviewing your account, we noticed that the charge for the prescription is still pending, which means that the charge hasn't been fully processed yet. Additionally, we couldn't find any record of a second charge for the prescription. To help you resolve this situation, we kindly request that you reply to the email we just sent you. We're eager to work with you and find a solution that works best for you. Thank you for your cooperation, and we look forward to hearing back from you soon.

Response from ZealthyMay 6, 2024

Hey Laura, we are so sorry to hear that you have not received an update. We do see your prescription request has been confirmed and that the order is currently being processed by the pharmacy. As soon as we get an update about shipment we are going to email you, as well as update your account. If there is anything in the meantime we can do to help, please feel free to reach out to us by responding to the email we have just sent you. We are all wishing you the best of luck!

Response from ZealthyMay 6, 2024

Hello Ileana! We are so sorry to hear that you are running into side effects while using this medication. When considering medications, it’s important to keep in mind that the choice ultimately depends on how your body reacts. While most individuals tolerate medications well, it’s essential to be aware of potential side effects. The most common ones include diarrhea, nausea, and tiredness. These are totally normal, but please let us know if these side effects are so severe that you need us to forward this to your medical provider. We have let your Provider know you are running into this problem as they may have tips to help you out. If there is anything further we can do to help please respond to the email we have just sent you.