ZealthyReviews of getzealthy.com

Zealthy provided false information prior to my subscription payment. I signed up for a consultation with the Zealthy healthcare team because I wanted to lose weight and I saw an advertisement saying that I could be approved for a weight loss medication through my insurance provider through the Zealthy website. I paid the fee for the initial consultation and completed the questionnaire. I received a message from Kelsey A. on my care team stating that my insurance covered the medication. The stipulation was that prior to me subscribing to their healthcare services that I would be covered by my insurance for the medication with a low copay amount. You must prepay for the subscription, so I paid $600 for my plan. Lo and behold, my insurance does NOT cover the medication. I would not have purchased the subscription, which is a requirement to receive the medication, if they had been truthful in saying whether I was actually covered or not. I would have just chalked up the $49 consultation fee as a loss. But Zealthy states "This [subscription] is required in order to have your medication sent to your local pharmacy." The message from the insurance company literally states "Not plan covered. Member pays $100% cash rate." Zealthy provided false information about coverage then claims they only provide refunds for "errors". This was a blatant falsehood in the style of a bait and switch operation.

After not receiving my medication, Zealthy told me to contact UPS to inquire about their shipment. I did so and was advised by UPS the shipment was considered lost and to follow up with Zealthy. After all the back and forth and still not receiving my medication. I requested they re-ship my medication and still two weeks later am still without my medication! I feel like they are hindering my results which in turn is costing me more money by not being able to continuously take the medication for results isn’t good for my body to be on and off the medication. I believe I will have to cancel my subscription and feel they really don’t care either way! Would not sign up with this service! Bad communication and bad customer service 😢

I called and messaged several times asking this company to update my card so I could receive my prescription, but every time I was ignored, and so over a month after paying for the membership I still have nothing to show for it except frustration. I called the billing department about how they were still trying to run my old card, I messaged again after being ignored and asked them to please manually run my new card, I was told everything was fine, and yet things never changed, and I still never received anything. I practically begged anyone I could message to look into my issue and help me get a resolution, but to no avail. No matter what I tried at no point did anyone take the time to listen to me, look into the situation any closer, or help me fix the issue. I finally got tired of being treated so poorly, and waiting days between responses, so I asked them to help me cancel my membership and issue a refund for the charges, since I got absolutely nothing out of said membership. Once again I was given the run around, and told the charges were non-refundable as stated on their policy. Total scam to not follow through nor provide the services promised, and then use their policy to justify keeping my money as well. I’m all for respecting the policies, but not when the company doesn’t uphold their part of the agreement. I cannot give my business to a company that so blatantly disregards my needs and concerns, and does not care to listen when I reach out. This company has now wasted over a month of my time, kept my money, and caused so much frustration and emotional distress over being treated so poorly. Do not let this company do the same to you.

When will I receive my next shipment? I over paid and have not received my refill. My next injection is due this Friday. I have no GLP-1 left.

I've had a horrible experience. It's been over a month and I haven't received a single med or weight loss coaching. They lied and said my prior authorization was approved, but I had to pay my membership for 2 more months to get the prescription. So I paid another $216 dollars. But, my insurance sent me a denial letter. My PA as never approved. Then they lied and said my insurance will cover zepbound without a PA, so they ordered that for me at my local pharmacy. Turns out its over $1000.00 and my insurance doesn't cover it at all. Now I can't even use a manufacturer savings card at the pharmacy to get 500 bucks off because the Zealthy provider didn't give them the right diagnosis # to submit it. So they have done nothing but lie to me and waste the pharmacists time too. I want a refund, but they have yet to get back to me about that. I'm so disappointed. I enrolled with Zealthy to get the cheap meds delivered to me, but they keep withholding the meds and dragging things out. Not to mention I've had to call the pharmacies and my insurance myself to get things done as Zealthy couldn't get things right. I've literally paid them for absolutely nothing. I could have done this with my primary doctor for free. Absolute scam.

I went to this website to try and get help while I’m in between insurance to get my medication for type 2 diabetes. The website was very confusing and made me input my debit card in order to move forward. I was charged and when I immediately tried to get my money back I was told there are no refunds and I agreed when I signed up. I tried several attempts to get a refund. It was a mistake and I did not want this service I just wanted information and pricing and they make you delve further and pay in order to get information. I had a bad experience with this website and its lack of customer service. Although response is quick they have no interest in giving your money back in this economy if I could give negative stars I would.

This company is a fraud! I paid the membership fee, provided the labs required and they emailed me to strong-arm-rob me by saying we won't release your prescription unless you pay for a different membership. I set up the membership that I could afford now they want to squeeze money out of me and this before paying for the meds which will be an additional cost. It's not like my membership was set to cancel plus it's on automatic payment so why are they holding my prescription for ransom?

I never realized in the beginning that I would be paying $135 every month just to use your services, then I had to pay $285.00 to get the product. I can get cheaper locally through a med spa so I will not be continuing services.