ZealthyReviews of getzealthy.com

Response from ZealthyJun 16, 2024

Thank you for taking the time to share your feedback and for giving us a 4-star rating, Emily! We're delighted to hear that you found our product convenient and that it met your needs. We appreciate your constructive feedback about our app. We're always striving to improve and your insights are invaluable in helping us enhance our service. Our team is currently working on updates to make the app more user-friendly and efficient. If you have any specific suggestions or encounter any issues with the app, please feel free to reach out to our support team at 877-870-0323 or [email protected]. We're here to help and would love to hear more about how we can make your experience even better. Thank you again for your support and trust in our product. We look forward to continuing to assist you on your weight loss journey!

Response from ZealthyJun 16, 2024

Hey Hollie! Thank you so much for your kind words and for taking the time to leave a review! We are thrilled to hear that you found our program easy to follow and that our timely and accurate responses have been beneficial to you, especially given your busy schedule as a Registered Nurse. We are incredibly proud of your progress from 270lbs to 250lbs in just two months, especially considering the challenges that come with PCOS. Your dedication and commitment to your health are truly inspiring, and we are honored to be part of your weight loss journey. It's wonderful to know that Zealthy has fit seamlessly into your lifestyle and that our approach aligns with your professional expectations. Your feedback reinforces our mission to provide convenient, effective, and supportive weight loss solutions for all our clients. If there is anything more we can do to help you reach your goals or enhance your experience with Zealthy, please do not hesitate to let us know. We are here to support you every step of the way. Thank you once again for choosing Zealthy and for sharing your positive experience. We look forward to continuing to support you in your weight loss journey and celebrating your future successes together!

Response from ZealthyJun 16, 2024

Hi there, Tiffany! Thank you so much for taking the time to leave us a 4-star review! We’re thrilled to hear about the amazing progress you’ve made in just 30 days with Zealthy and your workout routine. It's wonderful that you can see the difference already—your dedication and excitement are truly inspiring! Keep up the fantastic work, and don’t hesitate to reach out if you need any support or have any questions as you continue your journey. We’re here to help you achieve your goal weight and maintain a healthy lifestyle. Best of luck, and we look forward to celebrating more milestones with you!

Response from ZealthyJun 15, 2024

Hey Vanessa! We appreciate your feedback and are glad to hear that your issue was ultimately resolved. We apologize for the confusion and inconvenience you faced with your second refill. Your experience highlights some areas where we can improve, particularly in our communication and consistency within customer service. Your comments have been shared with the team to ensure we address these concerns and streamline our processes. We understand how frustrating it must have been to deal with multiple charges and the subsequent hassle of providing photos. Please know that we are working on enhancing our system to prevent such issues in the future and to make the resolution process smoother and more straightforward for our valued customers like you. Thank you for your patience and for bringing this to our attention. If you have any further concerns or need assistance, please don’t hesitate to reach out directly. We are here to help and are committed to providing you with the best possible service.

Response from ZealthyJun 12, 2024

Hey there Melony! We completely understand wanting to get a refund on this membership, if you no longer plan on using it. We want to get your account looked at right away. If you can please email [email protected] with the email address on your account and the subject line "Trustpilot" and we can work 1x1 together and look into this refund. We look forward to working with you further. Thank you!

Response from ZealthyJun 11, 2024

Hey there Tania! We are so sorry to hear that we ran into trouble running your card for your recent order. We are however so happy to hear that you received your medication so quickly and are getting help from your Weight Loss coach. This is exactly what we want to hear! If you ever run into trouble again or have any questions please feel free to email [email protected] or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!

Response from ZealthyJun 10, 2024

Thank you for taking the time to share your experience with our weight loss program, Carla! We're delighted to hear that getting started with your prescription was easy and that you found the order effective. Your kind words mean a lot to us. We sincerely apologize for any confusion and difficulty you experienced with your follow-up. We understand how important clear communication is, and we're committed to improving this aspect of our service. Your feedback helps us identify areas for enhancement, and we'll work on making the process smoother and more intuitive. Regarding the request for information for your next review, we appreciate your perspective. We aim to balance timely preparation with ensuring the most accurate and current information. Your suggestion to collect this information closer to the renewal date is valuable, and we'll consider adjustments to better align with your needs and preferences. Thank you again for your feedback and for being part of our program. If you have any further concerns or questions, please don't hesitate to reach out to our support team.

Response from ZealthyJun 10, 2024

Hey Anabelle! Thank you so much for your positive review and for taking the time to share your experience with Zealthy! We're delighted to hear that our team was able to quickly assist you with your prior authorization (PA) and find a medication covered by your insurance. Your feedback is incredibly valuable to us as we strive to provide the best possible service to all our patients. If there's anything we can do to improve your experience further and earn that fifth star, please let us know. We're always here to help and would love to ensure that all your needs are fully met. Thank you again for choosing Zealthy. We look forward to continuing to support you on your weight loss journey!