ZealthyReviews of getzealthy.com

Response from ZealthyJul 3, 2024

Hey! We are so sorry to hear there was confusion on how the Zealthy Weight Loss program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider, and Weight Loss coach. As well as having us work with the pharmacy and if requested your insurance directly. If your insurance does not cover your prescription then we can prescribe non-GLP medication, which comes free with your membership or GLP medication that comes at a separate fee. If you would like additional help with your account please email [email protected] with the email address account and the Subject "Trustpilot" and we would love to help you further!

Response from ZealthyJul 3, 2024

Hello Dani, we are so sorry to hear that our program did not work for you. We would love to look over your account and see if we can get you a refund. Please email [email protected] with the email address on your account and the Subject Line "Trustpilot". Once we get this email from you we can help you further. We look forward to working 1x1 with you!

Response from ZealthyJul 2, 2024

Hello Sorita, we are so sorry to read that you are being charged for a membership that you are no longer using. We see that you signed up fully for a membership with us on Feb 19, 2024. When signing up and uploading your insurance information we do let you know that you are signing up for a monthly membership that charges automatically unless canceled out. We see you disputed the charges. If the disputes are removed we can refund back the monthly fee as you did not use the service. We did see there was a pending charge for May and we have voided this fee. If you would like to speak more about the charge(s), please email [email protected] with the Subject Line "Trustpilot" and we would love to help you further. Thank you!

Response from ZealthyJul 2, 2024

Hello Veronica, we are so sorry to hear that you were charged for a new order when you still had medication to use. We want to get your account looked at right away to see what options we have for this order. Can you please email [email protected] with the email address on your account and the Subject Line "Trustpilot". We greatly appreciate it and look forward to working 1x1 with you. Thank you!

Response from ZealthyJul 2, 2024

Hello Hailey! We are so sorry to hear that you are running into this issue with your recent prescription. We understand how frustrating this situation must be and want to assure you we will do everything possible to help. As soon as we get an update and tracking we are going to reach out to you. We are going to reach out to you via email, as we have provided you a discount on the order, for the troubles you are having. If you have any questions or concerns regarding this order please feel free to reply to our email. We all wish you the best Hailey!

Response from ZealthyJul 1, 2024

Hello Danielle! We are so sorry there was confusion regarding how the Zealthy Weight Loss program works. Though some medication is included with the membership, the medication you requested is not and would be either charged monthly or on a 3-month prescription fee. Since you are not using the service going forward, we have made sure the membership is canceled and refunded the recent fee of $49. You are going to see the $49 back on your card within the next 5-7 business days at most. We have emailed you the refund details. If there is anything further we can do to help please feel free to reply to out email. We wish you all the best Danielle!

Response from ZealthyJul 1, 2024

Hey there Angela, we are so sorry to hear that you are feeling this way after using our services. We want to do everything we can to help turn your experience around. Please email [email protected] with the email address on your account and the Subject Line "TrustPilot". Once we get your email we can work 1x1 together, go over the fees, and help resolve any questions or concerns you have. We look forward to working further with you. Angela.

Response from ZealthyJul 1, 2024

Hello Nathalie, we understand how important it is to get your next prescription sent in, and we are here to help. We will be reaching out to you via email and/or phone. Please keep an eye and an ear open so we can help you get this next order prescription request sent in. We look forward to talking to you and resolving this issue.