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Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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You can get the medication for MUCH cheaper from other websites. These people charged me for a subscription when I still had 4 months left of my current subscription. They asked me if I would like to order my next 3 months of medication. I said yes since I already had the subscription with them. They charged me for another 6 month subscription instead of selling me my next 3 months of medication. I never agreed to another 6 months subscription. I agreed to buy 3 months of medication which is separate from their subscription. I had to argue with them for an hour and contact my cc company before they finally refunded me for a 6 month subscription I never agreed to buy. I didn't need it. I already had 4 months left. I didn't misread what I was agreeing to. I knew/know the difference between ordering the meds and extending my membership.
Edit to reply to Zealthy reply: I'm not now nor have I ever asked for a refund for my 1st month of membership. I wouldn't dare. You could barely give me the money you wrongly took out of my account. I wouldn't dream of asking for a refund for the membership I actually agreed to. I deserved (and finally got) a refund when you told me you were selling me my next 3 months of medication and instead charged me for 6 months of membership. You pulled the old "bait and switch." I still had 4 months left of my membership, I ordered medication for the next 3 months, you charged me for another 6 month membership instead of the medication. I have the screenshots showing the confirmation for 3 months of medication and the receipt for the charge of 6 months membership. I have proof you tried to scam me.
Response from ZealthyJul 6, 2024
Hello Melynda! We greatly apologize for the confusion regarding the charge you are referring to. We would love to work 1x1 with you to review the charges and ensure that you are fully being taken care of. When you have a moment, please feel free to email [email protected] with the Subject Line "TrustPilot" and the email addresses on your account. Once we get your email we can work together and get this entire situation resolved for you. We look forward to working further with you.
LR
Linda R M.
I want a refund
I didn't realize it would be a monthly charge before you even get the medication. I feel this was very misleading. I need a refund as I won't be buying the medication. Seems funny there is no way to contact you on the site. 🤦
Response from ZealthyJul 6, 2024
Hi Linda! We’re sorry to hear that you’re thinking about canceling your Weight Loss Subscription. While we’re sad to see you go, your Weight Loss journey is yours to navigate and we’re here to support you no matter what.
To cancel your membership, please log into your patient portal and find the manage membership tab in the personal information section.
Once canceled, your subscription will remain active until the end of the subscription period. You’ll still have access to any messages and progress tracking until the end of your subscription.
However, you won’t be able to request any additional refills and current refills will be paused since your Zealthy provider won’t be able to monitor you for the duration of the refill. For the same reason, your Zealthy coordination team won’t be able to continue helping to get your insurance to cover your medication.
Thank you so much for entrusting your care to us.
DC
Danielle C.
They will have you pay for one month to…
They will have you pay for one month to lock u in and don’t give refunds ….yet never receive consultation. Then agree that u would possibly be a candidate for the medication but will only send a prescription if you pay for three months of service. It’s a scam DO NOT USE THEM. They should require three months up front if that’s what it takes so get a prescription ordered if you are a candidate. It’s all a scam and they won’t return your initial $49. It makes no sense because what if u don’t tolerate the first Injection?? I guess you are screwed because u already paid for three months. Do not use them.
Response from ZealthyJul 8, 2024
Hey there Danielle! The only time we require you to pay upfront for months is if you are buying a 3 months supply of medication or getting the medication directly from your pharmacy. When getting the medication from the pharmacy, as you would, the medication would be sent to the pharmacy by your Provider each month. We do require you to be under Provider support anytime you are on medication with us in case any side effects or hiccups come up along the way. The reason why your $49 is not refundable is because a Provider reviewed your account, a PA was done with your insurance, and approved. We do understand not wanting to pay upfront but if you found after the first month the medication was not for you, we would be able to refund you for the additional months of membership. We apologize for any inconvenience this may cause you. If there is anything else we can do to help please email [email protected] with the subject line Trustpilot and we can help you further. We all wish you the best Danielle!
SP
S.P.
Dishonest company
Update to the below message: a refund was promised 4 times (5 if you include the phone call I just made). There has been no refund issued. The employees seem lost. Might be part of the business plan.
Unfortunately, after paying upfront for this program, I have actually gained weight. At first I was wondering if I had gotten a placebo or just a completely ineffective dose (semaglutide). They have stated that they will increase the dose, so this review might change if something starts to work but, as of now, still hoping I get some results for my money.
Response from ZealthyJul 5, 2024
Hello S.P. We are so sorry to hear that you have yet to see your refund from us. We have double-checked on our billing side and see that there was an error when we attempted to credit the account for your order. We have re-ran the refund and we see the refund has not been successfully sent to your bank. The refund can take 5-7 business days to show up, so please keep an eye out for it. We have also emailed you the receipt of the refund for your records. If there is anything further we can do to help please email [email protected] with the Subject Line "Trustpilot" and we would love to further assist you.
ER
Eric R.
STAY AWAY!
STAY AWAY! STAY AWAY! SCAM ALER! SCAM ALERT!
Where to begin. I’m still fighting to get my paid for medication.
1. I was approved on 6/14, it’s 7/4 still no medication. They use the same canned excuses for why I haven’t received it, top excuse is they “escalated this issue to their escalation team”. Which does nothing, there is no team. This will be the only answer you will receive anytime you ask.
2. Customer service is a joke, I’ve been lied to multiple times. For example I was told my medication wasn’t processed on 6/14 but was actually processed on 6/28 then I was told it was processed on 7/1. Then MATT R. admitted he lied, I have screenshot of all this communication.
3. They sent me the wrong tracking number twice. The 1st tracking was for another client, they proceeded to tell me that the delivery address is going to a FedEx facility after I told them this isn’t my shipping address. Of course when it was delivered it was to a residential address, the proof of this was from FedEx showing proof of the delivery and it’s labeled residential delivery. The 2nd wrong tracking was one of my own, they tried to say my delivery was already received. The tracking they tried to use is FROM A COMPLETELY DIFFERENT COMPANY. I have proof that a different company sent me this package NOT ZEALTHY. The merely just picked a tracking that was sent from a pharmacy and tried to push it off as there own.
4. Messaging or calling customer service will get you nowhere, they use the same excuses. They’re escalating this issue, you get no real answers.
5. ITS A SCAM, if you get your first month the following one will be hell. You’ll get nothing but lies and frustration, they’ll give you the runaround just so they can steal your money. Completely a SCAM.
***The reply ⬇️ below is completely a lie, they have not done anything about my situation. On July 4th I got a phone call from a “Keren C” from the Escalation team. Who stated that my order was processed (yet again for the 4th time now) on 7/3 and she guarantees I will get my medication it 2 - 3 business days. Keren could not provide any tracking information only to trust her this one last time. Complete lies. How can you trust anyone from this company who all just spews lies every time you contact them!
***The email had been sent on 7/6/24, yet to hear a response.
Maybe I we should just talk about it in here since you guys respond to reviews more quickly than your emails.
*** 7/8/24 update: just received a phone call from ZEALTHY saying my order was processed. YES THATS CORRECT, ITS BEEN PROCESSED AGAIN FOR THE 5TH TIME. So the lies continue. The same thing was told me on 7/3/24 my order had been processed.
***Still no reply on the trusted pilot” email I sent. Patiently waiting……
**** Update 7/9 *** Got a response from the email I sent on 7/6. Below is the email from “Lydia Mee”
“I reviewed your account and do see that the Pharmacy Escalation team has reached out to the pharmacy and has pushed your order through. The order was filled (meaning received and being processed) on 07/05 with the pharmacy. I am so sorry for this delay from the date of order to when it was sent to the pharmacy. I am making sure that we get this looked into to ensure it does not happen again! I do see the pharmacy sending out orders that were created on 07/05 so we should be getting tracking today. As soon as I see your account update I will reach out to you so you know exactly when to expect your package.
When it comes to the tracking numbers, you are correct, there was an error. We found that we have multiple patients with the same name. We have made sure your account is noted of this so we are double checking your date of birth when looking at the tracking for your your order.
Because of all the trouble you have had, I have refunded 15% off the order. Please expect to see $144.75 back on your card within the next 5-7 business days.”
**** ZEALTHY HAS BEEN LYING TO ME, EVERY TIME THEY TOLD ME MY ISSUE WAS ESCALATED AND MY ORDER WAS PROCESSED. I wish I was making this up but here’s the proof from them. They also said I would get a tracking TODAY! THEY SAID I DID NOT MAKE IT UP ITS IN THE EMAIL THEY WROTE.
I replied back that I will be expecting my tracking today. Then I received another email from ”Lydia”
I did reach out to the pharmacy and found out the reason for the delay. Sadly, the pharmacy and all carriers have been affected by the hurricane in Texas and have not been able to send any orders.
Of course they’re using the hurricane as an excuse now. I’ve been fight for my medication for a Month now. It’s the same every time processed but no tracking.
THIS IS A FRAUDULENT COMPANY, THEY WILL SCAM YOU.
Response from ZealthyJul 5, 2024
Hello again Eric! Again, we greatly apologize for the delay. We understand how frustrating this situation must be for you and all our patients being affected by this unexpected event in Texas. I promise you, that as soon as the pharmacy and the carriers are able to send out packages again, we will make sure to get you an update. We understand the importance of getting you your medication and want to assure you that the pharmacy and our mailing carriers are working to get back up so we get you your needed medication. We thank you for your patience while we work through this!
TH
Theresa H.
Zealthy does not refund..
I was told by my PCP to discontinue the Semiglutide due to Intussusception. I have been waiting over 13 days for a refund and I was told that my prescription was mailed yesterday therefore I could not receive a refund. Be very careful, if you need a refund they will not give it to you!!
Response from ZealthyJul 5, 2024
Hello Theresa, we are so sorry to hear that you received an order that was supposed to be canceled. We have reviewed your account and do see you requested the cancelation and this was not taken care of. We have gone ahead and made sure all memberships are canceled and refunded back the recent charge for the order. We are going to be reaching out via phone with the refund details. We look forward to working with you further Theresa and resolving this issue.
LL
Lisa L.
They steal your money
They took over a month on approval for the medication. After the approval they tell you that you can only obtain the prescription approval if you subscribe for 2 moths minimum and that's over 250.00 then the pharmacies near me didn't have the medication so they asked me to contact local pharmacies as well it was over the 2 month mark going on the 3rd paid for the 3 months never obtain the medication. Asked for a refund and I was denied they refused to give me any money back.
Response from ZealthyJul 3, 2024
Hey Lisa! We are so sorry to hear that we have not been able to get you the medication that you want, yet. We want to get your account reviewed right away. Please email [email protected] with the email address on your account and the Subject Line "Trustpilot". Once we get your email we will be more than happy to help you further!
JG
jonviele G.
I tried contacting someone I just…
I tried contacting someone I just signed up and just now paid but my card was double charged and I’ve been trying to contact you guys since and I feel like I have been scammed
Response from ZealthyJul 3, 2024
Hey there Jonviele! We are so sorry to hear that you are having trouble getting in contact with us and have an extra charge. We are available via phone, email or you can message us through the Zealthy portal. Our contact information is below in case you ever need it. We reviewed your account and do see the 1st $49 we charged did not go through and was voided out. There is currently only 1 $49 fee and a pending fee for medication. If you would like additional help please email [email protected] with the Subject Line "Trustpilot" and we would love to help you further.
https://www.getzealthy.com/contactus