ZealthyReviews of getzealthy.com

Response from ZealthyJul 10, 2024

Hello again, thank you so much for reaching back out to us in regards to your Zealthy account. We understand wanting to speak to a Zealthy Lead and we can help out. Please email [email protected] with the Subject Line "Trustpilot" and we can help check in on an update on your order and help resolve this problem. We look forward to your email!

Response from ZealthyJul 8, 2024

Hey Mukul! We apologize for the inconvenience that you have experienced. Upon checking, your account with us is already canceled so there won't be any other future charges and we have refunded you for the recurring medication charge of $650. Please allow 5-7 business days for the refund to appear in your account. We appreciate you considering Zealthy and we extend our best wishes as you continue your health journey.

Response from ZealthyJul 8, 2024

Hello Heber! We sincerely apologize for the trouble that caused you confusion. Our team has forwarded this to our medical provider for them to re-prescribe the medication for you at no additional cost. Your patience and understanding are highly appreciated.

Response from ZealthyJul 8, 2024

Hey there, Monroe! We sincerely apologize for the inconvenience. Upon checking, you have been refunded $189 last July 11, 2024, for the duplicate charge of your medication. Please allow at least 5-7 business days depending on your bank's policy for the refund to appear in your account. Your patience and understanding are highly appreciated.

Response from ZealthyJul 8, 2024

Hey Dana! We apologize for the trouble you are facing with your order. It seems that there is a delay with your order and we are working 1x1 with your Provider and the pharmacy to resolve the issue. We will be emailing you to provide a point of contact for this order and offer additional support. We apologize for the inconvenience, Dana, but please be assured that we are committed to doing everything we can to assist you further.

Response from ZealthyJul 8, 2024

Hello Aaleeyah! To have direct access to a provider and a weight loss coach, a monthly membership fee is required. This fee supports our collaboration with the pharmacy and, if needed, your insurance. If your insurance does not cover your prescription, we can provide non-GLP medication at no extra cost or GLP medication for an additional fee. We apologize for the way you are feeling about our services. If there's anything else we can do to assist you, please contact us at [email protected] with the email address associated with your account and use "Trustpilot" in the subject line. We are eager to provide further assistance!

Response from ZealthyJul 8, 2024

Hey Kristine! We apologize for the trouble you're having with your order. We shouldn't have tried to charge you for it since you have already been charged. We've made sure the charge is voided so you won't be charged. We've contacted our team about the next shipment to make sure everything goes smoothly from here on out. Once we have a tracking update, we'll reach out to you with the details. We've also emailed you a "Thank you" for your patience while we sorted this out. If you have any other questions or concerns, please feel free to respond to our email. Thank you!

Response from ZealthyJul 8, 2024

Hello Mohammad, we are so sorry for any confusion with our pricing. After reviewing your account, we see that your preferred medication is included in your monthly membership fee. This means the 1st month of membership and medication would be $49. After the 1st month, the medication/membership price would go up to $135. If you have any questions regarding your Zealthy membership or the prescription please feel free to respond to the email we have just sent you.