Julia Z.
Beware of double charges - out $2000 and no refund
Similar to some other reviewers here, I was double-charged for the order I didn’t make and haven’t received a refund. For my first month, I ordered a single month dose and had no issues. When it came to renewal, I opted for a 3-month bundle. In the instructions, it says you need to request increase in dosage after the first month. I did so as I made the order. Yesterday, i saw 2 charges processed from my account - one for $866 (current dosage) and one for $1099 not even 10 minutes later (higher dosage). When I immediately contacted customer service via chat they didn’t even acknowledge they made a mistake. They said they will attempt to cancel one of the orders but it has already been sent and they might not be able to cancel it because “partner pharmacy is already working on it.” They won’t issue me the refund and I am now out $2000 for the dosage I did not want. I will update the review if I receive the refund.
Response from ZealthyJul 14, 2024
Hello there, Julia! We are sorry that you have to experience all those troubles. We would like to further check on your account and help resolve this matter. Can you please email [email protected] with the Subject being TrustPilot? Once we get this email from you we will be happy to help rectify this entire issue with you. Thank you!



