Ella
Frustrated
I requested another brand to be shipped after experiencing a different brand on 2nd shipment. For my 3rd shipment I requested the brand for my next/third shipment, The one I originally started with. This will be the 3rd shipment since starting with Zealthy. I did not get what I requested. I received same brand as last shipment, not the 1st. The 1st shipment worked best for me. I wrote that to Zealthy after experiencing the 2nd shipment. I did request that brand as it was less expensive. I did not like it. Zealthy explained to me that switching wasn’t a good thing as it needs time to work. I understand that but it’s my money and my body. The 1st shipment brand worked better for me and I want to stay with that one. So that’s why I’m FRUSTRATED with this company. It’s not cheap and I think I should receive what works best for my body. Also, I have yet to receive a diet and exercise plan. My text requests were sent back to me with no reply, no answers. I am hoping to get reshipped the original brand shipment asap and pay the difference in price. I have not started the 3rd shipment brand. Also, they did not increase the amount to inject weekly. Thank you.
Response from ZealthyJul 19, 2024
Hello Ella! We are so sorry to hear that you are not having the best experience using our services. We will do our best to resolve the trouble you are having. We have gone ahead and reached out to your Provider to have them contact you directly regarding your prescription to ensure we have the correct one on file. If you would like, you can schedule a phone appointment with your Provider so you can speak 1x1 vs in the portal, if you think this would be easier to explain what you need. If you would like to do this please use this link: https://app.getzealthy.com/patient-portal/visit/schedule-visit We do see that for some odd reason, when signing up, a Coach was not auto-assigned to you. We have gone ahead and assigned you a Weight Loss Coach and they will reach out within the next 1-2 business days. If there is anything else we can do to help please feel free to email [email protected] with the Subject Line "TrustPilot" or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!