ZealthyReviews of getzealthy.com

Response from ZealthyMar 25, 2024

Hello there! Thank you so much for reaching out and letting us know what your experience was so far with us. We want to turn it around! We understand how important it is for our Providers to come to their appointments and further more how important it is for you to be able to do your refills. We want to get this looked into right away. Please email us at [email protected] and we can get this all figured out for you.

Response from ZealthyMar 19, 2024

Hey there Judy! We completely understand how important it is to receive your medication on time. We apologize about the delay but want to see if there is anything else we can do to help. Please email [email protected] (mailto:[email protected]) with your account information and we will look further into this order for you. Thank you!

Response from ZealthyMar 10, 2024

Thank you for your feedback. So sorry for the delay. It appears your message has been addressed since you left this message. Please review your Zealthy portal for more information. Again - I sincerely apologize for the slow response. I agree it's unacceptable and we will examine why the delay took place. We aim to always provide provider responses within 24 hours.

Response from ZealthyMar 2, 2024

Thanks for your feedback. Sorry you've had a rough time. Really hope we can improve your experience over time!

Response from ZealthyJan 19, 2024

Hi there! I checked your order status and it says your order was delivered yesterday in the morning. I'm so sorry it took longer than expected to arrive. Our facility said the delay was due to the extreme weather recently. We strive to serve members within 5-7 business days and I'm apologize this took longer. Our records show your account was refunded for the cost of the medication. I hope you have a great Zealthy experience going forward and encourage you to consider modifying your rating if your experience does improve. Thanks for being a Zealthy member!

Response from ZealthyJan 10, 2024

Thank you for bringing your concerns to our attention, and we sincerely appreciate your feedback. Your well-being and peace of mind are of utmost importance to us, and we have taken your feedback seriously. As your prescription increases the monthly pricing increases as well. If you're comfortable on your current dose then you always have the option to stick to that all you need to do is let your care team know. Alternatively, our 3-month options are more affordable since you'll receive 20% off on the medication.

Response from ZealthyDec 15, 2023

Thank you for bringing your concerns to our attention, and we sincerely appreciate your feedback. Your well-being and peace of mind are of utmost importance to us, and we have taken your feedback seriously. We want to assure you that we have reviewed our medication dispensing protocols, and we are pleased to inform you that we have implemented a change. Moving forward, we will be sending out orders for one month at a time to align with the recommended guidelines from the CDC, Joint Commission, and pharmacists. We understand the importance of providing clear information about medication usage, and we apologize for any confusion caused by the previous instructions. Our team is here to address any further questions you may have and provide the necessary details about the medication you are taking. Thank you for bringing this to our attention, and we look forward to continuing to support your health journey.