ZealthyReviews of getzealthy.com

Response from ZealthyAug 6, 2024

Hello Lisa! We are so sorry to hear that you have yet to receive an update from us regarding your prescription. We have reached out to both your provider and a Lead Provider asking them to reach out to you as soon as possible with an update. We again apologize for the delay but want to assure you we will do everything we can to help you further.

Response from ZealthyAug 5, 2024

Hey Amanda! We are so sorry to hear that you have been charged for our services when you are no longer needing them. We have made sure that your memberships with us are canceled and have refunded the recent fees. We have emailed you the refund details. If you have any further questions or concerns please respond to our email. We all wish you the best Amanda and look forward to working further with you and resolving this issue.

Response from ZealthyAug 5, 2024

Hello again Debbie, we apologize for any confusion as we never wanted you to post your email but instead resend the email to our email address. We did some digging and saw that our team did not receive your email but another Coordinator did. We do see that we need additional information to locate your account. If you can please respond to our email with the requested information we would be more than happy to help you further. Thank you!

Response from ZealthyAug 5, 2024

Hello Scott! We are so sorry to hear that you were charged for an order that you did not want. We reviewed your account and see that you were signed up for a Medication Subscription with us. These subscriptions are automatic and though your Weight Loss subscription was canceled out, your Medication was not which is why you were charged automatically. We also see that we did our best to have the pharmacy cancel the order but because we strive to get orders sent out ASAP to ensure you have your medication on time, the order was not able to be canceled. We greatly apologize for any inconvenience! We have made sure everything on your Zealthy account is canceled out, so there will be no future charges. If there is anything else we can do to help please email [email protected] with the Subject Line "Trustpilot" and we will do our best to help you further. Thank you, Scott!

Response from ZealthyAug 2, 2024

Hello Eric! We are so sorry to hear that you are having trouble with your Prior Authorization. We are showing that information on your order has been sent to your message total as of 05/22/2024. If you have any further questions, please send a message in the portal or you can email us at [email protected] with the Subject Line Trustpilot. Thank you!

Response from ZealthyAug 1, 2024

Hello Titi! Thank you so much for reaching out to us in regards to your Zealthy account. We are so sorry to hear about the confusion with your order. We do see that you were able to speak to our team and everything looks to be figured out for you, when it comes to your current prescription. If you need further help please feel free to email [email protected] with the Subject Line Trustpilot and we would love to further assist you. Thank you!

Response from ZealthyJul 31, 2024

Hey Anita! We are so sorry to hear that you did not qualify for our program. We completely understand how disappointing this must have been for you. As a heads up, we have other medications that are included in your membership and will be delivered to your home monthly if you would like to go this route. If you would like to go this route please let your Provider know. We do see that your membership with us is canceled out so you will not be charged again. If there is anything else we can do to help please feel free to email [email protected] with the Subject Line "TrustPilot". Thank you!

Response from ZealthyJul 30, 2024

Hello Andreza! We completely understand wanting a refund and we want to help look at our options. Please feel free to email [email protected] with the Subject Line "TrustPilot" and the email address on your account and we can help you further.