ZealthyReviews of getzealthy.com

Response from ZealthyAug 17, 2024

Hi, I do apologize for the inconvenience you encountered. I’ll need to quickly verify your information. Can I please have your email, full name, and date of birth to look up your profile? This will help us locate the information and address your inquiry effectively. Should you have further concerns, feel free to let us know. Best regards, Anne Zealthy Coordinator

Response from ZealthyAug 16, 2024

Hello Mark, we are so sorry to hear that you ran into trouble while using our services. We completely understand how frustrating situations like this can be. We reviewed your account and see that we tried to run the card on file but sadly the payment was denied by your bank. Usually, this can be fixed by calling them and letting them know that you are trying to place an order for Zeathy and they can allow the order to go through on their end. We do want to assure you that Zealthy does not use AI. Every interaction you have using our platform is with a real human. If you would like we can retry to run the payment on our end or we can help resolve any technical issues you may have. If you would like additional help please reply to our email, as we would love to help you further. Thank you, Mark!

Response from ZealthyAug 15, 2024

Hello Melanie, we are happy to hear that you have been taken care of by our team. We apologize for any trouble the link we provided regarding our pharmacies has given you. We have removed the link and if you would like further information on the pharmacies we use please email [email protected] with the Subject Line Trustpilot and we can help you further. We wish you all the best!

Response from ZealthyAug 15, 2024

Hello Mykie! I sincerely apologize for the inconvenience that you have experienced. Please know that our membership fees and order fees are two separate payments. You can email me at [email protected] with the subject as Trustpilot-Jaz so that I can assist you directly and provide further details of your concern. I appreciate your patience and understanding.

Response from ZealthyAug 15, 2024

Hello Queenb,  we are so sorry to hear that you are feeling this way while using our services. We would love to review your account to see where things went wrong and what we can do to help improve your experience with us. Please email [email protected] with the Subject Line Trustpilot and the email address on your account. Once we get this email we are happy to help you further. We look forward to your email, Queenb.

Response from ZealthyAug 14, 2024

Hello Maria! We are so sorry to read that you are running into this issue with charges while using our services. We would love to review your account, help locate the additional charges, and get you all squared away. If you can please email [email protected] with the email address on your account and screenshots of the charges you are concerned about, we can help you further. Also, please make sure to make the Subject Line Trustpilot on your email so we get it and we will respond within the next business day. We look forward to working further with you. Maria!

Response from ZealthyAug 14, 2024

Hey Michelle! We are so sorry to hear that you were having trouble with your recent order with us. We do see you were able to speak 1x1 with your Provider yesterday. Your Provider has already messaged you a recap of your call. If you have any questions regarding your current order please respond to the message from your Zealthy Provider. You can also email [email protected] with the Subject Line Trustpilot and we would love to help answer any questions or concerns you may have. We wish you all the best and hope that your future experience with us is turned into a 5-star review. Thank you, Michelle!

Response from ZealthyAug 13, 2024

Hello Christopher! We are so sorry to hear that you were not having the best experience working with your assigned Provider. We reviewed your account and are happy to say that one of our Lead Coordinators has reassigned you to another Provider and asked them to reach out to you directly. If you would like you can request a phone appointment with your Provider, free of charge. You can do that here: https://app.getzealthy.com/patient-portal/visit/schedule-visit. If there is anything further we can do to help please email [email protected] with the Subject Line "Trustpilot" and we would love to help you further.