ZealthyReviews of getzealthy.com

Zealthy needs to seriously consider upgrading its technology in order to provide a better way of communicating with its customers. Youll be chatting with a Zealthy employee and then you get a response from another not knowing what happened to the original person you were talking to. Then the new person tells you something completely unrelated to what the conversation is about which leaves you even more confused. At the end of the day, Zealthy fails to realize that this business still falls under healthcare and the less people with access to my medical records the better but seems that your chat gets thrown around to just about everyone maybe even the Zealthy janitorial staff based on the amount of bullsh** being given us customers. Latest example is as follows: I just about had it with Zealthy, prices are high, service was poor, and we already addressed the "clunkiness" of their technology. So I had my bags packed, ready to check-out (figuratively) & cancel my membership, when the app offers me 10% off my medication if I stay a while and give them another chance. Since my medication is over $1100 and I am in no position to throw $110 out the window, I agree and place another order with the 10% discount code I was provided. However, since I know the competence of who I am dealing with I notify my bank ahead of time and advise them I have authorized Zealthy $990 anything else is unauthorized. As I place my order, I add my code, a flashing notification comes accross my screen advising discount accepted/applied, my balance at the bottom changes from $1100 to $989.10 and I submit the order. My order gets routed to the medical provider who approves my prescription and then my card is processed for $1100.00 (I knew they would) and they get denied. They try several more times while I get notified that I need to supply a different form of payment because they arent able to get an authorization. I explain to them they are attempting to get authorization for more than the agreed upon amount and I get advised that my order needs to be re-routed to a medical provider and in 1-2 business days I'll hear back. This makes no sense as the medical provider to my knowledge just reviews my chart and writes my prescription, they have nothing to do with my credit card or billing or your failure to apply a discount that you authorized. Days later, no word from said famous "medical provider." My prescription order has yet to be submitted and I dont have any medicine left and definitely feeling the effects of coming off the drug cold turkey. Yesterday, I requested a supervisor or manager call me back and no acknowledgement from the customer service team or response from a sup or manager. I understand this company has plenty of great reviews and I hate to be one of the bad ones but in my case the ball keeps getting dropped, fumbled even and with the amount of money this "service" costs I'd expect at the very least basic communication such as "hey i know we promised you a call back in 2 days and that time has expired, but just know we havent forgotten about you and we are still working on it I will follow up w/ you again in another 2 days". But seems Zealthy is celebrating Halloween early as I get nothing but ghosts... Update: it’s been 3 days since I sent and email as Zealthy requested and have not heard back. Another example of sub par service from this organization. Update#2: Yes, thank you for refunding the overage I was forced to pay because Zealthy can’t discount their products correctly. This caused me to pay the regular rate even though I had a 10 discount and wait for a refund once my prescription gets approved. However that issue is just the tip of the iceberg. You all still have $989.10 of mine that was given to you in exchange for 3 months of medication. Still no sign of my medication and per the last email received from the APRN seems like I’m only getting one month supply when I paid for 3. It’s a never ending struggle just trying to keep you guys honest and ensuring you keep your promises with providing the correct amount of product/service that was agreed upon during the checkout process.

They charged be roughly $750 and never ran the prescription through insurance. Then told me the type of medication I choose insurance doesn’t cover but never educated me on which covers insurance and which doesn’t. The medication didn’t work but they won’t refund it because I didn’t inform them till 2 months later. If I wanted to try a new medication they can’t tell me the cost because I have to call my pharmacy and also pay to renew my insurance or just $650 for the prescription and 2 months of membership. They are a scam and all they want is your money. They don’t want to help the customer with the price or medication.

I was charge one month $650 and never received my order. I reach out and was told they would refund the The next month due to the poor login in process. I had to go back through all of the steps that created a new profile and a new order. I reached out regarding the over charge of $650, they refunded for the previous month immediately. Checking my bank account I noticed a second charge of $1750. The very next morning I reached out to cancel to order. That afternoon I told via patient portal that the order was already shipped and could not be cancelled. Strang how one month they do not process but charged me and the next it is charged and processed the same day. Do not order from Zealthy. I am sure there are other places to do your business. ***UPDATE TO THE RESPONSE BELOW YOU WERE CONTACTED ON AUGUST 22 ND IN REGARDS TO THE PURCHASE THE ORDER SHIPPED ON THE 23rd RECEIVED THROUGH OVER NIGHT FEDEX ON THE 24th.. THE OFFER IS NOT WARRANTED. Hope others are more cautious and have a better experience.

Advertised $59 for medication. Come to find out it was for a membership and I needed pay more for medication.

Most definetly a scam. I went into it to get semaglutide medication. Couldn't get signed up and am glad. I got pancreatitis and found out i would not be able to take the medication. Luckily i had not pulled the trigger yet so I let them now I would not be using them due to the pancreatitis. And a week or 2 later I see that my credit card had been charged over a thousand dollars. By the same person that I had told I would not be buying it. They finally refunded it. This was in the beginning of May , since then they have tried 3 times to charge my card for the medication. Luckily my card declined it I canceled this in the beginning of May. The most recent was this week. I find ouit that they have been charging me 135.00 for a weightloss program. NOWHERE in the signup process do they explain there are separate fees for a membership ($135/mo). And this is the excuse I get "Thank you for reaching out, and we're sorry to hear about any inconvenience. We understand how frustrating it can be to receive payment attempts after canceling your account." Ya think. They are a bunch of scam artists and If I can figure out the best way I'm pressing charges. They are thieves

Worst service ever. First signing up they respond fast and ship fast, but after that they just charge you and don't send any products. Numerous phone calls, texts, emails give me just another nonsense answer without any results. Everybody gives a different story and promise, but nothing is done. Cancelled my membership and dispute the charges!

After repeated failed account set up issues, I decided to go with a different company. 3 days later I see that they charged me $670. They refunded. Awesome. Thanks. Closed the account. 1 month later, another charge but no product shipped. Attempted to remove credit card info and close account AGAIN. Error was that I needed to verify my ID in order to ship product. I didn't want product. 1 month later. AGAIN, ANOTHER charge. Still tried again to close the account. Had to report to my CC for fraud and get a new account as a result so now after all that- no product, and won't receive the funds back bc I ended up closing it the cc account in the end, and they can't issue a payment any other way. It was a f mess.

Conflicting information from one person to the next on chat. One person says the medication has been subscribed while another says a provider needs to review it and then will prescribe. The app/website also say contradictory things. I paid for the membership and meds and feel like Im going to continue to get the run around and no medicine after shelling out around $230