ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
Showing 184 reviews with 2 stars · Clear filters
Immaculate C.
Your still doing great am happy with the service
Response from ZealthyMay 14, 2024
Hey Immaculate! We are so happy to hear that you are happy with our service. We would love to turn your experience into 5 stars. Can you please reply to the email we have just sent you from [email protected] with what we can do to better your Zealthy journey? We look forward to working with you 1x1. Thank you!
Leah M.
What a nightmare this company has been. I signed up for the 3 month plan and paid all 3 months in advance. They were not supposed to charge me until the medication was shipped, per their website information. I wanted to cancel my order since they did not have the medication in stock, but they did not reimburse me for the medication that had not shipped. After over 2 more weeks, I finally got my first month supply. Let me add here that they promised to send all 3 months supply, but did not honor this and only sent 1 month supply. Okay, fine. However, for month 2, they tried to charge my credit card AGAIN, for medication I already paid for. Fortunately, I had a new debit card and my old one was obsolete. However, they CANCELED my "membership" because they were unsuccessful at double charging me. I reached out and they apologized for their error telling me they would send my next month supply. Well, after filling out the form for my Month 2 prescription, they never sent my 2nd month supply. I messaged them again, waiting for a reply. I wish they were more organized and gave correct information to the client. They do respond to every message I send them, though I wish the company was more honest. I am still waiting for my Month 2 supply. I will update with any changes in service.
Response from ZealthyMay 10, 2024
Hey Leah! We are so sorry to hear that you are having such trouble getting your orders from us. We completely understand how important it is to get your prescription and we want to make sure you get it as soon as possible. Can you please email [email protected] with the email address on your account and the Subject Line "Ticket #64262Lydia"? Once we get this email from you we will review your account and help ensure you get your medication in a timely manner. We look forward to working with you further!
Edgard O.
i wasnt happy with med price point
Response from ZealthyMay 8, 2024
Hello Edgard, we are so sorry to hear that we were not able to provide you with the best price for your buck. We strive to try and provide the best price for medication. Review the URL below to see our Zealthy bundle plans that can provide you with even lower prices. If there is anything else we can do to help you further please email [email protected]. We are always happy to help! https://www.canva.com/design/DAGCmNPDpHE/6yyec-KHtGk8YdQy1l-mxQ/view?utm_content=DA[%E2%80%A6]pHE&utm_campaign=designshare&utm_medium=link&utm_source=editor#5
Jessica S.
Tried to charge my card $49 even though I did not get approved. They should have a statement and checkbox saying "If you do not get approved, we will still charge you $49, are you okay with this?" How deceiving!
Response from ZealthyMay 6, 2024
Hello Jessica! We apologize for the unexpected fee you have been charged. The fee of $49 is charged upfront to cover the cost of running your insurance and providing you with personalized service from a Provider and a Weight Loss Coach. We understand that this may have caused confusion, and we would be happy to explore options with you. To help us with this, can you please send an email to [email protected] using the email address associated with your account and include "Ticket #59209Lydia" in the subject line? We will be able to assist you further once we receive your email. Thank you, and we look forward to hearing from you soon!
Cheryl D.
Just make sure you read everything. Before you agree to the terms
Response from ZealthyMay 3, 2024
Hey Cheryl! We would like to get more feedback from you, on where things went wrong. We are always trying to improve and provide a seamless and fast process while using our services. Please respond to the email we have just sent you, as we would love to help you further.
Robert C.
I paid for 3 months of medication up front. They shipped me the first 2 months, then the 3rd month about 2 weeks ago. The issue is not with the medication but the company itself. I live in South Florida and this medication is supposed to be delivered cold. It’s perishable. They shipped mine not cold, but it was actually hot. I reached out and they asked for a crazy amount of pictures. I sent all the photos asked for. 2 weeks later the only response I get is that they have “escalated” my complaint. So now it’s been 2 weeks without the meds and no indication of what they are going to do to fix this. It’s very frustrating… there are many other companies that offer the same meds at the same price that have better reviews.
Response from ZealthyMay 6, 2024
Hello Robert! We are so sorry to read about the interaction you have had while using our services. We have reviewed your account and see that we have reached out and were able to help you regarding this vial. If there is anything else we can do to help please email us right away, as we want to get this issue resolved with you. If you need to contact us, please email [email protected] with the Subject Line "Ticket #54679Lydia" and we can get things squared away. We are all wishing you the best of luck!
Slcallais
I am experiencing similar issues with not receiving the product. I received one vile but paid for three. The response I receive to my inquiries is " we have escalated your request". I have have been trying to get my meds for weeks. If no shipping info in a couple days, I will dispute the transaction with my credit card company. The product works, their system does not!
Response from ZealthyMay 1, 2024
Hello Slcallais! We are so sorry to hear that you are running into trouble with getting your next vial of medication. We understand how important it is to get your medication on time and we want to make sure that you are getting what you need. Please email [email protected] with the Subject "Ticket #52051Lydia" and we would love to review your account and help ensure that you get your order as soon as possible. We look forward to your email and resolving this issue with you.
Teresa MississippiQueen A.
My experience has not yet begun. I had to wait about 2-3 weeks before anything was shipped out and that’s understandable. But once my order arrived on or about 04-06-24 i only got the alcohol wipes and syringe. I waited to start on that Sunday, i was thinking that the syringe was pre filled. So i seen no liquid and i notified zealthy someone called but i was out of town with my job. So 04-18-24 i looked at what i had and i didn’t get the bottle with the liquid. So now i have to wait yet again possibly 2-3 more weeks. I am a patient person but there were no patience in collecting the money that was due. After i receive my supply I think i might take my service somewhere else. Cause this don’t make any sense.
Response from ZealthyApr 20, 2024
Greetings, Teresa. I apologize for the inconvenience this has caused you. We are currently working with our team regarding your concern. rest assured that you will be updated on this as soon as possible. We appreciate your patience and understanding.