High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
ZEALTHY EMPTIED MY BANK ACCOUNT THIS MORNING !!! I CAN'T BELIEVE THIS HAPPENED TO ME. I DON'T DESERVE THIS. I CALLED MY BANK AND HOPEFULLY I GET MY MONEY BACK.
Response from ZealthyNov 25, 2024
Hey Carrie! We completely understand how frustrating unexpected charges can be. We are here to help! Please email us directly at [email protected] with the subject line Trustpilot, and our team will review the charge and see what options we have when it comes to a refund. We look forward to your email and helping resolve this issue. Thank you!!
JD
Jared D.
I cannot say enough bad things about…
I cannot say enough bad things about Zealthy. I think that they are failing or slowly going out of business, because I cannot otherwise explain my experience. I signed up with Zealthy on 7/24 for semaglutide for $217 for the first month. They sent me a bottle and everything was fine. However, when it came time to get my second bottle I paid $446.00 for two months. However, the bottle that I received was again at the lowest dose. I wrote their team, who read it and forwarded it to the medical team, who just did not ever answer. I wrote again and received "I'm sorry" messages from 3 different customer service reps who forwarded me to the medical team again, who did nothing and now I have received a third bottle, again at the lowest possible dose. I wrote again, and was told my payment for two months was due again, so I stupidly paid, at which point shortly later I received, you guessed it! - a 4th bottle of the lowest possible does. I am pretty sure that the medical team never reads emails and just sends out these rubber stamp replies. Essentially, I have wasted almost $1100.00 on something I could have gotten from Hims or OrderlyMeds for half the cost. *UPDATE* - I was contacted by the Zealthy team and referred to their medical staff, who it turns out have incorrect records of the amount of medicine that they have sent to me. Their records show that the sent me a 20 ml vial when the pharmacy sent me a 4 ml vial. I have pictures that show it clearly. You would think that would solve the issue, but nope. They refuse to do anything, even contact the pharmacist. Do not waste your money. The only reason I gave them one star is that Trustpilot will not let me give zero stars.
Response from ZealthyNov 22, 2024
Hey Jared! We are so sorry to read that this issue has still not been resolved for you. We want to help ensure everything gets settled as quickly as possible for you. Please email our team directly at [email protected] with the subject line Trustpilot and our team will do everything they can to assist you with this order. Thank you!
KM
kam M.
A Comedy of Errors
After they refused to refund my $49 charged the SAME DAY, they continued to email/harass me! I went to my bank for a chargeback then they email me "we can't do a refund because you went to your bank" - say WHAT? I went to the bank BECAUSE Zealthy refused to do a refund! And they kept emailing me about the "support" being canceled on 11/15 but good till 12/15. HELLO. I HAVE my own doctor which is why I asked for a REFUND on support in the first place! At Zealthy, the left hand doesn't know what right hand is doing! Just AVOID
Response from ZealthyNov 22, 2024
Hi, we are very sorry about this. Our policy for refund provides that, if the patient did not complete their intakes, verify their identity, complete their onboarding process, no clinical notes are available and no provider has reached out to them. They are eligible for a refund of $49.
But, if they already completed everything and all the information is true in the portal they are no longer eligible for any refunds of the membership fee.
MS
Michael S.
Be very careful
Be very careful. They say it's x amount of dollars then tell you later that it's just a membership fee and thr medication is not included. They also say no refunds. Complete scam. Terrible.
Response from ZealthyNov 22, 2024
Hey Michael! We are so sorry to hear about the confusion with how our weight loss program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider, and Weight Loss coach. As well as having us work with the pharmacy and if requested your insurance directly. If your insurance does not cover your prescription then we can prescribe non-GLP medication, which comes free with your membership or GLP medication that comes at a separate fee.
For further help please email [email protected] with the subject line Trustpilot and our team will be happy to assist you further. with this charge. Thank you!
LJ
Larry J.
This place seems like a scam!
This place seems like a scam to me! You are told (or lead to believe) that you will get a GREAT price on some medication. It will cost you $49.99 to find out that the medication will cost significantly more than promised, or you can select a non FDA approved supplement; also for an additional cost.
Response from ZealthyNov 20, 2024
Hey Larry! We are so sorry to hear that there was confusion on how the Zealthy Weight Loss program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider, and Weight Loss coach. As well as having us work with the pharmacy and if requested your insurance directly. If your insurance does not cover your prescription then we can prescribe non-GLP medication, which comes free with your membership or GLP medication that comes at a separate fee. For additional help or to get any questions you may have answered please email [email protected], call us at 1-877-870-0323 or message us within your account and our team would be happy to assist you further. We wish you all the best!
IS
Ingrid S.
On Nov 18 I started my venture Zealthy…
On Nov 18 I started my venture Zealthy I read the literature very carefully and it said a trial for $49. It doesn’t say that you’re going to pay for just sending in more information Like your ID that was in the first four minutes they had already said you were accepted into the program.
I just thoroughly think that you need to be very careful with this company. I don’t want it ever hear from them again!! I’ve called their customer service. They don’t want to reimburse. This is a scam.
Response from ZealthyNov 20, 2024
Hello Ingrid, we are truly sorry to hear about any confusion there is with how the Zealthy Weight Loss program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider, and Weight Loss coach. As well as having us work with the pharmacy and if requested your insurance directly. If your insurance does not cover your prescription then we can prescribe non-GLP medication, which comes free with your membership or GLP medication that comes at a separate fee.
We understand the program is not for you. We have made sure your weight loss membership is canceled out and refunded back the $49. You will see the $49 back on your card within the next 5- 7 business days, at most. If there is anything further our team can do to help please email [email protected] with the subject line Trustpilot. Thank you!
LD
Lauren D.
I paid for medication and never…
I paid for medication and never received it.
Response from ZealthyNov 20, 2024
Hey Lauren! We are so sorry to hear that you are waiting for your order. We see our pharmacy escalation team reached out and we are doing everything we can to get your order sent out with our new pharmacy as quickly as possible. Due to the delay, we have processed a refund of 15% of your order, which amounts to $43.35. You should see this refund reflected on your card within the next 5 to 7 business days at most. As soon as we have an update from the pharmacy we will reach out and update your account. We all wish you the best, Lauren!
RP
Rhyme P.
Completely misleading advertising and…
Completely misleading advertising and website. You aren't fully made aware that you are buying the medicine separately from the fee they charge. I feel bamboozled 100%. It wasn't until after I paid that it was clear that I wasn't getting the medicine for the price I was charged. They refused a refund, so I'm finding the parent company and filing a complaint with the BBB, I have disputed the charge with my bank, and I'm going to plaster this everywhere, because the rating I saw on Trust pilot was not a 3 star is was close to 5 star. Gronk inc the parent company is already in lawsuits for faking reviews and false advertising.
Response from ZealthyNov 20, 2024
Hello Rhyme! We are so sorry to hear that there was confusion about how our weight loss program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider, and Weight Loss coach. As well as having us work with the pharmacy and if requested your insurance directly. If your insurance does not cover your prescription then we can prescribe non-GLP medication, which comes free with your membership or GLP medication that comes at a separate fee.
Since you are no longer wanting to use the program. we are happy to cancel the membership and refund your first month's membership fee. Please expect to see $49 back on your card within the next 5-7 business days, at most. If there is anything further we can do to help please email [email protected] with the subject line Trustpilot and our team would be happy to help.
