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Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
No one responds to me in a timely manner. I am behind on my meds because I cannot connect with someone to even refill.
Response from ZealthyDec 15, 2025
Hi there, I’m truly sorry for the frustration and delays you’ve experienced in getting your products refilled. I completely understand how upsetting it must be to feel unable to connect with someone in a timely manner; that’s not the experience we want for you. Please feel free to email [email protected] with the Subject Line 'TrustPilot-Jojie'. I respond to all emails within 1–2 business days and look forward to working 1x1 with you to get your refill sorted as quickly as possible. Thank you
AB
Annette B.
Poor Customer Service
I have tried to reach out to Customer Services to explain the package was sent to the wrong address but as Fed Ex took a photo of a front door Zealthly will not believe me that it was not my front door even though I have given evidence. I have complained three times now but no one bothers to reply. Very poor Customer Services and then they charged me for six months supply when I only ordered one month!
Response from ZealthyDec 15, 2025
Hello Annette! I am truly sorry to hear that you are having trouble with your received order. I would be happy to see what additional options we have for you or help you through the claim process with FedEx, since they delivered the package. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
EB
E. B.
Zealthy does't provide the services that they promise
I paid the membership fee for Zealthy on 11/17/25. They are supposed to provide support services to help with weight loss. I have had 3 doses of medication since I received it and have had zero support. I have sent them countless messages and left voicemails as well. They have never called me back when I left VM's and the text messages are very generic and do not answer my questions. I have yet to get any support from them. I don't know what I am paying a membership fee for if they are not providing any of the support services that they promised. With all of the other companies out there that provide weight loss meds, I would pick any one of them other than Zealthy.
Update: They responded to this email by asking me to write them an email and it would be handled. It has been almost 3 weeks since I emailed them and still no response. In the meantime I have lost the ability to speak with my provider. They want to charge me an additional $99 to speak to them when it is supposed to be included in the membership fee. I have called and messaged them several times more and they stopped responding to me all together. And also the medication they sent me isn't even working. I have lost about 1 lb over the last 2 weeks. This place is such a scam. Buyer beware.
Response from ZealthyDec 12, 2025
Hello! I am truly saddened reading your review and hearing that this is the experience you are having. You absolutely should not be feeling this way, and dedicated to helping turn your experience around. I want to review your account and reach out in depth, as we are committed to responding within 1-2 business days. I will also be here to assist you with any questions you may have and help solve them. If there is anything else we can do to help, please feel free to email [email protected] with the Subject Line "Trustpilot - Lydia" or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!
HO
Horacio
I have been a costumer for several…
I have been a costumer for several months now, the first time I had to order my refill for some reason I got charged three times and the refund took for ever to get it back, the website kept changing my account to the point where I had to cancel my credit card. The next time I had to get my refill it took over 2 months to get it but I was charged with the membership fee trough this months anyway so I called to speak with a representative she said that she could do anything for me and not only that but I still got charged two times for the monthly membership fee, when I asked to speak to a manager I was on the line for very long time and finally they said that the manager was so busy that she couldn’t get my call so I asked for her to call me back, today is 12 /10/2025 and I’m still waiting for her to call me back. So to this point I’m very disappointed and I’m not going somewhere where else I’m valued. The costumers service has been terrible and I am not happy at all.
Response from ZealthyDec 10, 2025
Hi there, I’m truly sorry for the repeated issues with billing, delays, and difficulties reaching our team. I completely understand how frustrating it must be to experience double charges, long wait times, and delays with your refill. That’s not the experience we want for anyone. Your feedback is important and helps us see where we need to improve. Please feel free to email [email protected] with the Subject Line 'TrustPilot-Jojie'. I respond to all emails within 1–2 business days and look forward to working 1x1 with you to get this fully resolved. Thank you
TM
Tammie M.
SCAM
SCAM! SCAM! SCAM! I found Zealthy on a Facebook ad, thought I’d give it a try, downloaded the app, went thru everything, paid $39 to get started and it was going to be $199 for the meds 1st month then nothing else but $249 a month after that! Never said anything about a $135 membership fee! They immediately took the $39 and $199 out of my bank account! Once I started looking through “Managing My Account “ I saw where there was a $135 month membership fee too, never said that before! So I googled Zealthy and they had TERRIBLE reviews! So I immediately cancelled my account within them! I told them they could keep the $39 but I wanted my $199 back, called my Bank, after awhile, after messages etc they finally refunded my money! I thought I was through with them! That was around the 1st of November! About 3 days ago, I saw where $135 was taken out of my account from them for the membership fee, mind you, I closed my account within 24 hrs back at the 1st of November! The woman I talked to said that didn’t cancel my membership only my prescriptions! Really!! We talked, argued, I had no account, she said she would send me emails because I couldn’t log in to my old password, it wouldn’t take it, I never ONCE received an email from them! This went on all day Sunday, today is Tuesday! She finally said they would refund my $39 and $135 in 5-7 business days, but mysteriously, later that night, I started receiving Fraud alerts from my Bank! 20 to be exact within 10-20 minute period of time! None were mine because I was getting ready to go to a Christmas Party! So my Bank had to close my account! How convenient now! That Zealthy doesn’t have to repay me my money because they can’t! My account is closed! Pretty suspicious to me!! I would NEVER use this company!! Scammers!!
Response from ZealthyDec 10, 2025
Hi there, I’m really sorry for the experience you described. I hear your frustration about being charged after canceling, the confusion around the membership fee, and the difficulty you had accessing your account and getting confirmation. I also understand how the timing with your bank alerts made the situation feel even more stressful. You should never feel unsure or unheard when it comes to your account or charges. Please feel free to email [email protected] with the Subject Line 'TrustPilot-Jojie'. I respond to all emails within 1–2 business days and will work with you 1x1 to review everything and make sure this is handled correctly. Thank you
VB
Vivien B.
Poor service
Waste of $$ , poor communication, double charges , canceled membership month ago and still receiving payment emails and push notifications
Response from ZealthyDec 9, 2025
Hi there, I’m truly sorry for the frustration and confusion caused by double charges, poor communication, and continued notifications after canceling your membership. I completely understand how upsetting this must be, and your feedback helps us see where we need to improve. Please feel free to email [email protected]
with the Subject Line 'TrustPilot-Jojie'. I respond to all emails within 1–2 business days and look forward to working 1x1 with you to resolve this. Thank you
SA
SANDY
I DO NOT KNOW WHY I AM BEING CHARGED A…
I DO NOT KNOW WHY I AM BEING CHARGED A MONTHLY FEE. I DID NOT AUTHORIZE ANYTHING NOR HAVE I RECEIVED ANY PRODUCT OR ANYTHING.
Response from ZealthyDec 9, 2025
Hi there, I’m very sorry for the frustration and concern caused by these unexpected charges. I completely understand how upsetting it must be to see fees without receiving any product or authorizing them. We take feedback like this seriously and want to help make it right. Please feel free to email [email protected] with the Subject Line 'TrustPilot-Jojie'. I respond to all emails within 1–2 business days and look forward to working 1x1 with you to resolve this. Thank you
BH
Bobby H.
Zealthy is a scam
9Zealthy is a scam. My prescription was changed with my consent. They weren't able to charge old credit card number and somehow got a different out of my Google wallet and double billed. The records show a old card number for my default. Repeated calls and I've received partial refund so far.
They still owe me refund $777.34. I received a quick response from original post and now they font respond. When I called Friday. I was assured its on the way. Scam
You will get a bs response saying email me. I've sent multiple emails to address provided no response
Send multiple emails over 2 wk period no response
Today's zelthy fraud and lies continue last Friday I was told the amount of $777.34 had been processed and should be refunded by first of the week. Today said the refund was$$44. They wouldn't refund amount previously stated regardless of fraud on their part. And wait zelthy will say email joilet again. Mo response in 3weeks. Beware of this scam company. Say their fraud u our problem. Refuse to contact me.
As of today im still waiting on refund.
Response from ZealthyDec 9, 2025
Hi Bobby, we’re really sorry for how upsetting and frustrating this has been. We understand your concern about the unauthorized charges, the confusion around the payment method, and the delay and inconsistency with your refund. This is not the experience we want anyone to have, and we truly apologize. We want to review your case thoroughly and personally follow up to make sure this is addressed correctly. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie.” I respond to all emails within 1–2 business days, and I would like the opportunity to work with you 1x1 to review the billing history and refund status in detail. Thank you, and we hope to help resolve this for you.