Mark S.
All About the Money
This is a follow-up to my previous review. I give them a -1. The medication they shipped me was not useable, because it was delayed in transit and it was hot when it arrived. It was over 80 degrees here that day and the ice pack was even hot. They don't care. They have a policy of no refunds and are making me pay for something that I can't use. It's the worst customer service I've had from any company in my life and I'm 58 years old. UPDATE They have an F rating with the Better Business Bureau. They reply to consumer reviews on sites like this making them seem like they care, which they don't. It's all just lip service to make everyone think they care. The bottom line is they don't. If you have had issues, I would advise you file complaints with your state's Attorney General and the US Department of Justice. See for yourself. Look them up on the FDA website for warning letters.
Response from ZealthyJan 2, 2026
Hi Mark, we’re truly sorry for the upset this has caused. We understand your concern about receiving medication that arrived warm after a transit delay, with a hot ice pack on an 80° day, making it unusable, and feeling unheard afterward. That’s not acceptable, and we sincerely apologize for the frustration and disappointment this caused. Please feel free to email [email protected] with the Subject Line “TrustPilot-Jojie.” I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you.