ZealthyReviews of getzealthy.com

Response from ZealthyFeb 8, 2025

I sincerely apologize for the inconvenience that you have experienced. We would like to help you directly with your concern. If you could just email us at [email protected] with the Subject being TrustPilot-Jaz. Once we get this email from you we will be happy to help rectify this entire issue with you. Thank you!

Response from ZealthyFeb 8, 2025

Hey Paul! I sincerely apologize for the misunderstanding. I have thoroughly checked your account and I have noticed that you were approved by your insurance company. Please know that you may need to confirm the approval with your membership to know how much would be your co-pay.  In addition, we have refunded the additional 2 months' membership which costs $216. Please allow 5-7 business days depending on your bank's policy for the refund to appear in your account. Your experience matters to us, and we’d appreciate it if you could update your review once we’ve had the chance to help. Looking forward to hearing from you!

Response from ZealthyFeb 7, 2025

Hi Neil, We sincerely apologize for the confusion and frustration caused by the price increase when you transitioned to a higher dose. We absolutely understand how important transparency is, and we deeply regret that this information was not clearly communicated. Your feedback is incredibly valuable, and we are working on improving how we communicate pricing changes to our customers. We want to make this right for you, so please reach out to us at [email protected] with your details, and be sure to include "TrustPilot-Jaz" in the subject line. We'll do everything we can to resolve this matter and provide you with the support you deserve. Thank you for your patience and understanding as we work to improve your experience.

Response from ZealthyFeb 7, 2025

Hi Lori, Thank you for sharing your experience with us, and we deeply apologize for the anxiety and distress the medication caused. We take your feedback very seriously, especially given your concerns around the adverse effects and the communication confusion about the refund. It is never our intention to cause discomfort. We are committed to resolving this issue with you. Please reach out to us directly at [email protected], and include "TrustPilot-Jaz" in the subject line so we can quickly review your situation and assist with the refund process. We truly value your health and experience and want to ensure we find a fair resolution. Thank you for your patience, and we're here to help make things right.

Response from ZealthyFeb 7, 2025

Hi Tiffany, We are incredibly sorry to hear about the difficulties you've experienced, and we sincerely apologize for the poor communication and lack of responsiveness you encountered. We understand how frustrating it must be to feel neglected, especially when you had concerns about your care, treatment, and insurance matters. Your experience is far from what we aim to provide, and we genuinely regret that this was your reality. We want to address this immediately and resolve any outstanding issues. Please reach out to us directly at [email protected] with your details and include "TrustPilot-Jaz" in the subject line so we can prioritize your case and look into the situation. We appreciate your feedback as we continue to improve our processes and patient care. Thank you for your patience and understanding.

Response from ZealthyFeb 7, 2025

Hey Alicia, We sincerely apologize for the frustration and confusion you've experienced. It is unacceptable that you've been charged and left without any resolution or clear communication. We understand how disheartening it must be to feel ignored and unsure about the status of your prescription. Please reach out to us directly at [email protected] with your order details, and include "TrustPilot-Jaz" in the subject line so we can investigate the issue and make it right. We want to ensure you get the help you need and resolve this matter as quickly as possible. Thank you for your patience, and we are here to assist you every step of the way.

Response from ZealthyFeb 7, 2025

Hi Janet, We are truly sorry for the overwhelming and frustrating experience you've had with our communications. It is absolutely not our intention to harass or overwhelm you with messages, and we deeply apologize for any inconvenience this has caused. We understand how annoying constant texts and emails can be, especially when you’ve already unsubscribed. Please reach out to us directly at [email protected] with your contact details, and include "TrustPilot-Jaz" in the subject line so we can promptly stop all communications and review your account. We will also look into the charges you mentioned to ensure they are properly addressed. Thank you for your patience, and we are committed to resolving this matter for you.

Response from ZealthyFeb 7, 2025

Hi Keira, We deeply apologize for the troubling experience you’ve had and the issues you’re currently facing with increasing your dosage. We’re sorry for the lack of clear communication and support throughout the process. It’s unacceptable, and we’re grateful for your patience as we work to resolve these issues. Please reach out to us directly at [email protected], and include "TrustPilot-Jaz" in the subject line so we can prioritize your case, investigate the issues with your dosage and payment options, and ensure your account is handled properly. We value your feedback and want to make this right for you. Thank you for giving us one last opportunity to regain your trust.