ZealthyReviews of getzealthy.com

Response from ZealthyMay 6, 2024

Hey there Cassandra! We are so sorry to hear about the confusion while working with our Zealthy Coordinators. This should not be happening. We want to ensure you know that we will review your account and provide any feedback needed to our Zealthy Coordinators. We also want to assure you that we have hired more Zealthy Coordinators to help provide you with the best customer service. We are going to be emailing you. Please feel free to reach out to us anytime via that email thread so you can always be working 1x1 with the same coordinator. We are here to help and wish you the best!

Response from ZealthyMay 6, 2024

Hey Seidah! We understand how every penny counts. When you sign up with us, you sign up for a membership. The membership fee goes towards us running the insurance, and working with the pharmacy for you. It also gives you direct access to a Provider and a Weight Loss coach. We do apologize for any confusion! We are going to be reaching out via email to help you further. Please reply to the email sent from [email protected]. We look forward to working with you further!

Response from ZealthyMay 6, 2024

Hello there Holly! We are so sorry to hear that you are receiving an order that was supposed to be canceled, When reviewing your account, we see the pharmacy had already fulfilled the order, which is why we were not able to cancel it with them. We do see the package is currently on its way back to us. We are going to be reaching out to you via email ([email protected]) with more information on what we can do to help you further with this order. We look forward to resolving this issue and hopefully making your Zealthy experience better.

Response from ZealthyMay 1, 2024

Hey Cristy! That sure is strange. We can definitely send out Invoices to you with the charge and product details. We have gone ahead and sent the Invoices for your most recent order to the email address on your Zealthy account. If there is anything further we can do please feel respond to the email we just sent from [email protected]. We would love to get this issue resolved with you and look forward to your reply.

Response from ZealthyApr 30, 2024

Hello April! We are sorry to hear that you are not losing the weight as expected. We suggest that you reach out to your Provider and Coach and let them know about your concerns. They may have some helpful tips that can assist you, or they may be able to increase your dosage. If you need any further assistance, please reply to the email that we have sent, and we will be happy to help you.

Response from ZealthyApr 26, 2024

Hello Veronica! Thank you for your patience as we worked through your order. I do see the missing order was sent out and should have been received. If you did not receive the order, please let us know right away by emailing [email protected] with the Subject Line "Ticket #52665Lydia" and we can help further. Because of the troubles you have had, we have also refunded 10% off the order and you will see it back on your card within the next 5-7 business days. Again, if there is anything else we can do to help please email in and we can help you further. We are wishing you a great rest of your day!

Response from ZealthyMay 1, 2024

Hello Chelsea, we are extremely sorry to hear that you are facing difficulties with your Zealthy account. We understand how frustrating this can be for you. Our team would like to assist you by providing more information regarding your order and ensuring that everything is set up correctly to meet your needs. To help us resolve the issue, kindly send an email to [email protected] using the email address associated with your account. Please use the subject line "Ticket #51858Lydia" in your email. We will be able to assist you better once we receive your email.

Response from ZealthyApr 25, 2024

Hello Travis! Thank you for contacting Zealthy and sharing your feedback about your experience with us. We have reviewed your account and would like to assure you that your next vial is on its way. As soon as we receive the tracking information from the pharmacy, we will contact you with an update. We will also be reaching out to you to provide more information and a special perk to show our appreciation for your patience during this process. Thank you once again, and we are looking forward to continuing our work with you.