ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
Showing 2,265 reviews with 1 star · Clear filters
Alex E.
Communication has been difficult. I paid for three months and only received 2 months. I have not been able to get any answers on why or how Zealthy will fix this problem.
Response from ZealthyFeb 21, 2025
Hi Alex, I hear your concerns and want to address them. Please email me at [email protected] with "Trustpilot-Lydia" in the subject line, and I’ll personally look into it.
D. D.
I did not renew my membership, or order refills for my medicine. I just saw a $135 charge on my credit card. Please remove it, or send a refill on medication.
Response from ZealthyFeb 21, 2025
Hi D., I’m sorry to hear you’ve had this experience. Let me review your account and see how I can help. Contact me at [email protected] with "Trustpilot-Lydia" as the subject.
Rebecca
That it takes weeks if not months to get your order after you have paid for it. I am quitting and going with another provider.
Response from ZealthyFeb 21, 2025
Hi Rebecca, I understand your frustration and want to make things right. Please reach out at [email protected] with the subject "Trustpilot-Lydia," and I’ll assist you as soon as possible.
Mimi
They lost their contract with their pharmacy for the state of California and it took 2 months to get my next order while they finalized a new contract. My next fill was ordered 6 weeks ago and has yet to ship. I have asked several times over the last 2 weeks about getting a refund and I have not received a response.
Response from ZealthyFeb 21, 2025
Hi Mimi, I regret that you’ve had this experience. Please let me take a closer look—email me at [email protected] with "Trustpilot-Lydia" in the subject line.
Laurie
I have cancelled this subscription and continue to be charged
Response from ZealthyFeb 21, 2025
Hey Laurie, I sincerely apologize for any inconvenience. Let me investigate this for you. Please email me at [email protected] with the subject "Trustpilot-Lydia."
T N.
I started weight loss program with them since November 2023. It was good in the beginning, they got my insurance to cover brand name drug. Then my insurance required to see my original weight from beginning in a doctor's letterhead, Zealthy just could not provide. They cannot provide the original documentation provided to my insurance either. So needless to say, I lost my insurance coverage. I tried to obtain the paperwork for over 6 months and just get a runaround. I would not use their service again.
Response from ZealthyFeb 21, 2025
Hi T., I’m sorry you’ve encountered this issue. I’d love to assist. Please email me at [email protected] with "Trustpilot-Lydia" in the subject line so I can help.
Kate W.
TERRIBLE TERRIBLE TERRIBLE!!!! I’m paying with a payment plan and I’ve had to call their billing department five times so they will stop cancelling my order and actually send my meds because apparently in their records I’m on no payment plan. Even after I’ve sent photographic proof of their company receiving the first installment payment, they continue to try to charge me the full price at once and withhold my medicine. I’ve spoken to 7 different people who have ALL reassured me this will not keep happening and yet it still does. THIS SITE IS A JOKE!!!! Do not recommend!!!!!
Response from ZealthyFeb 21, 2025
Hi Kate, I regret that this has been your experience. I want to review your account to ensure a better outcome. Please email me at [email protected] with "Trustpilot-Lydia."
Kathy
At first they were great but then after about 3 months I was unable to get my medicine. I paid upfront for 3 months and never received anything including a refund. I kept getting excuse after excuse on why I didn’t get my medicine and yet they expected me to continue to pay. I finally cancelled after 3 months of not received any medication.
Response from ZealthyFeb 21, 2025
Hi Kathy, I truly want to help resolve this for you. Please email me at [email protected] with the subject line "Trustpilot-Lydia," and I will personally look into it.